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All orders include free shipping within Australia. Please see any exclusions in our Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Express Dispatch
Start Adventure With Your Pet Now:
Our pet carrier bag was made of high-quality polyester fabric which provides scratch-resistant, environmentally friendly, non-toxic and non-irritating effects. It features many thoughtful details designed to provide you and your pet with a comfortable experience. Zippers on the top, bottom and front of the cat backpack have safety locks to protect your small cats and dogs, puppies. The cat backpack comes with a safety fixed belt, you can attach it to the cat's vest or collar to prevent your cats from escaping and getting lost. The soft, removable and washable cushion at the bottom of the dog backpack allows your pets to sleep comfortably. The backpack carrier provides more outdoor possibilities, such as travelling, riding,walking, camping,hiking and more outdoor activities.
Features:
Breathable and Comfortable: Well-ventilated design for optimal airflow, two-way access (top and front) for easy access, and removable mat for your pet to rest and relax. Reinforced with Metal frame to keep the backpack stable and not deformed, giving your pet plenty of comfort
Wide Range of Perspectives: This dog backpack increases your pet's visual space via front transparent Material , It is easy to let your pet see the outside world or show off your lovely pet to others.
Hiking Friendly: The widened adjustable shoulder strap meets ergonomically design. Furthermore, this pet backpack carrier comes with both waist and chest buckles to help distribute and balance the pet weight for a long trip.
Safe & Multifunctional: When you open the top mesh windows to let your pet stick his head out, the safety rope inside can prevent your dog from running away. Made of high quality polyester, this cat backpack carrier give your convenience while hiking, traveling, taking your pet to the vet or walking in the park.
Specification:
Product: Pet carrier backpack
Weight: up to 11kgs
Size: 33 x 29 x 44 cm /13''L x 11.4''W x 15.7''H, Perfect for pets up to 7kg (15.4lbs),
Colour: Black
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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