We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you.

NSW: 2-7 business days

NT: 2-7 business days

QLD: 2-7 business days

SA: 2-5 business days

TAS: 2-7 business days

VIC: 2-5 business days

WA: 3-10 business days

Tracking information will be provided to you.

No worries, we can still ship to you, but there may be additional charges depending on how costly the postage is. Some of the postage fees that we pay can be nasty.

If there have been no updates on the tracking number for more than a couple days, please submit an enquiry to the postage company. If you're unsure, please contact us.

Australia Post, Fastway, Couriers Please, Sendle, Toll, Allied Express.

We select carriers depending on where you are located. If you'd like to specify a carrier, please write it down in the Buyer's Notes with the reasoning. Please note that there may be additional postage charges.

We have a 30-day guarantee, where we accept returns if the product is faulty or not as described.

First, we will send you a return label that you can print out so that you can bring it to the Post Office with you.

Once we receive the old item, we can provide a replacement or a refund.

Contact us directly and we’ll take you through the process.

At Yarra Supply, we understand that sometimes you may change your mind about a purchase. We are happy to accept change of mind returns under the following conditions:

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The item must be unused and in its original packaging. We kindly ask that you ensure the item is in the same condition as when you received it.

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To proceed with a change of mind return, please send us photos of the item and packaging to confirm its condition.

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You are responsible for returning the item to our warehouse at your own cost.Once we receive the item in our warehouse, we will process a refund, deducting a 10% restocking fee.

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If you would like us to arrange the return label, we can provide one. However, please note the following deductions from your refund once the item is returned:
10% restocking feeAustralia Post freight cost
(Please note: You will need to take the parcel to the post office for return shipping.)

Once the item has been returned and inspected at our warehouse, your refund will be processed, less the above-mentioned fees.

Each item will have its own warranty listed in either the images or the description.

If nothing is written, assume that there is no warranty on the item.

If you have purchased an item with a warranty on it, we have a database of all our orders so we can keep track of your item warranty.

There is no need to produce any records of your purchase, just let us know the name you purchased under.