Refund policy

Warranty Claims

All warranty claims must be directed to our Customer Service team by contacting us at contact.yarrasupply@gmail.com. 
In order to make a claim, you must provide the information with:
- Details of the defect or damage in relation to which you are making a claim under the warranty;
- photographic evidence of the defect or damage, where applicable;
Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement, or refund.
Our Customer Service will provide you with instructions as to how the goods may be returned to us at our expense.

Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:
- where the goods have not been installed, maintained, operated, or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;
- where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering, or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
- where damage results from any third party software or hardware not provided by us;
- where items are lost or stolen;

Except as required by law (including the Australian Consumer Law), our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.


Return and Refund Policy

Please review the following guidelines for returns and refunds with Yarra Supply.

Non-Returnable Items

Yarra Supply does not accept change of mind returns or refunds for:

  • Health and safety products
  • Bulk purchases
  • Products that have been opened

Change of Mind Returns

For other items, we consider change of mind requests made within 30 days of delivery. Requests must be submitted within this timeframe, as delays may result in the rejection of your return request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please Note: Items returned due to incorrect or incomplete delivery information, including those returned to sender as "unclaimed," will be treated as change of mind returns.

How to Submit a Change of Mind Request

  1. To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  2. Include images or videos showing the items in their original packaging, along with the reason for return.
  3. Do not dispose of items without prior consultation, as we may need the items returned for inspection. Refunds cannot be issued if items are sent without prior approval.

Return Process and Refund Details

Once your change of mind request is accepted:

  • You’ll receive a return label, and we’ll issue a refund for the item price and initial shipping fee, minus return postage and a 10% restocking fee.
  • If you do not receive a return label, the refund will exclude the 10% restocking fee and the cost of the initial shipping.

Refunds for Returns to Sender (RTS)

If a customer initiates a return-to-sender (RTS) before the item is received, Yarra Supply will issue a refund for the item price and shipping, minus a 10% restocking fee. The refund will be processed after the item arrives at our warehouse.

For any questions, please contact our customer service team for assistance.