Shipping policy

At Yarra Supply, we aim to make your shopping experience easy and hassle-free.

Free Shipping

We offer free shipping on most products to most areas across Australia.

Shipping Surcharges

While most products include free shipping, some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.

Shipping Locations

We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.

Processing & Delivery Time

• Orders are typically processed within 1–2 business days.

• Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).

• Tracking information will be provided once your order has been dispatched.

Order Tracking

Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.

Shipping Partners

We work with trusted carriers such as Australia Post, Aramex, CouriersPlease, and Allied Express to ensure your items are delivered safely and on time.

Delivery Issues & Cancellations

If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.

If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.

Returns Note

If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.