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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
16pcs Hot Massage Stone Basalt Stones Set Rock
SPA Massage Box Kit
Features
1. We know that heat retention is important to give you and your clients the best hot stone therapy experience -These stones are large enough to retain the heat for a long and relaxing massage - Heat from 15 to 40 minutes depending on intensity required.
2. A succinct and informative course in thermotherapy describing all the techniques and movements needed for the best and most appropriate massage for your client.
3. The silver and chrome case with a chrome carry handle will be the perfect addition to your beauty and relaxation accoutrements. Any salon or spa will be enhanced with this professional warmer set.
4. Lightweight and Portable - Easy to transport from client to client or just take round to a friends house.
5. Just the right smoothness for a perfect glide (not rough or too slippery).
Occasions
Family together party, Christmas, Xmas, Halloween, Thanksgiving, St. Patrick��s Day, Father's Day, Mother's Day, International Women's Day, Children's Day, Valentine's Day, holiday, weekends, family dinner night, home wear,housewarming, gift for family or friends.
Specifications
Voltage: 110V-220V, 50Hz
Material: Stainless Steel + Energy Stone
Temperature: 60���10��
16pcs Set Package Included:
4x 8x8cm Stone
4x 6x8cm Stone
8x 4x3cm Stone
1 x Heating Box
Hot stone use method:
1. Wipe the energy stone clean, put it in the heating box, plug in the power supply
2. Do not touch the heated hot stone directly with your hands to avoid burns.
3. Always use insulated gloves, remove the stone from the heating box, place it on a dry towel, and cool to the desired temperature.
4. At the bones and joints, reduce the strength and gently slide it open.
After Care:
Drink plenty of water.
Follow a healthy, light diet following treatment.
Avoid Heat treatments of hot baths directly after.
Allow a suitable period of time for the body to rest and re-balance.
Allow oils to soak into the body before showering and your skin will love you for it.
Have a regular treatment.
Note:
Due to lighting effects, monitor's brightness , contrast settings etc, there could be some slight differences in the color tone of the pictures and the actual item.
Please allow 1-2mm differs due to manual measurement, thanks.

ATTENTION:
If the customer change their mind and want to cancel the order, please contact us within 2-3 hours after placing the order. Or, once the package is dispatched, we won\'t be able to intercept packages in transit. Please understand.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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