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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Grooming is essential for many dog breeds to ensure their fur remains silky and glossy. The same principle applies to dogs with short hair. As an owner, you always want to make sure your dog looks its best. You can easily achieve this with our hair clippers.
Our professional dog clippers are user-friendly, whether you are a beginner or have been cutting your pet's fur for years. Additionally, when you purchase our trimmers, you can expect a cordless, heavy-duty, low noise, and high-quality product that enables you to groom your dog effectively.
What can you expect when you pay for our dog clippers? The product includes:
You can get a few uses from one charge, as it lasts for approximately 300 minutes. Another beneficial factor is that you can use the device on matted fur while it is charging. How long do you have to wait before the battery is completely charged? The trimmers' battery fully charges within three hours, so you do not have to wait for long periods to start grooming your pets.
Apart from the 3.7V 1200MAH battery, the dog grooming kit includes an Australian plug.
You can expect the best cutting performance with the ceramic fixed blade. Easy use and the test of time are not an issue regarding these pet clippers. The blades are detachable, which means it is simple to remove, clean, and change when cutting through your pet's coat.
These dog clippers are ideal as they are manufactured with sound technology and low vibration. This specific technology reduces friction between the blades and fur, which reduces the noise. Why do you need this silencer technology and noise absorption regarding pet clippers? These characteristics ensure that your dog is not bothered or troubled by loud noises, making the grooming process much more convenient and enjoyable for you and your dog.
The 3mm, 6mm, 9mm, and 12mm guard clipper combs and four levels of blade adjustment prove to be useful whether you are a beginner or professional groomer. These details help you to cut animal' coats to the exact required length.
You can have simple and cost-effective dog grooming in the comfort of your own home. Adjustable clipping combs are suitable for trimming long and short-haired cats and dogs. The detachable guide combs also ensure that you easily and quickly change the combs, which increases the versatility and power during the process. The various positive reviews on our shop back this up!
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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