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All orders include free shipping within Australia. Please see any exclusions in our Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Express Dispatch
The MedSense TFE02 Forehead & Ear Thermometer is a fast and easy-to-use device, boasting instant 1 second response time, clinically proven accuracy and internal memory for 9 tests. It features three modes for testing ear temperature, forehead temperature and even object temperature - a handy function for testing milk bottles or bath water. Perfect for health professionals and families with young children, the MedSense Infrared Forehead & Ear Thermometer provides accurate temperature screening that's convenient, accurate and non-invasive for babies, young children and adults.
The MedSense TFE02 Non-Contact Thermometer is a Class IIa Medical Device and is entered in the ARTG and also with CE. ARTG No.: 333214
Specifications:
Model number: MDS-TFE02
Product dimensions: 31 x 175 x 72 mm
Product weight: about 77g (excluding batteries)
Battery: 2 x 1.5V AAA batteries (alkaline batteries are recommended)
Measurement range:
Body temperature 34.0 - 43.0°C (93.2 - 109.4°F)
Object temperature 0 - 93.2°C (32 - 199.7°F)
Resolution ratio: 0.1°C/°F
Measurement location: Laboratory
Accuracy: (35.0°C~42.0°C) ±0.2°C, (95.0°F~107.9°F) ±0.4°F, other temperature ±0.3°C.
Operating conditions:
Temperature 10.0°C~40.0°C (50.0°F~104.0°F)
Relative humidity 15%RH~93%RH
Atmospheric pressure 70kPa~106kPa
Transportation / storage conditions:
Temperature -25°C~55°C (-13°F~131°F)
Relative humidity 0%RH~93%RH
Atmospheric pressure 50kPa~106kPa
Display screen: LCD display screen, 4 bit numbers and special icons
Memory: 9 tests
Automatic shut down: After 30 seconds of inactivity
Life expectancy: 5 years
Package contents:
1. Thermometer
2. Product manual
Sound:
1 short beep - Device switched on and ready
1 long beep - Measurement complete
3 short beeps - System error or fault
10 short beeps - Fever alert
* Alert sounds can be switched on / off
Warranty: 2 years
Change of mind policy
If there is nothing wrong with the product but you changed your mind or purchased the wrong item, you can return your item to us for an exchange or a refund (less 25% restocking fee per item price and excluding shipping fees).
Customers will be responsible for postage charges for items returned under a change of mind. The item should be packaged as received with no damages or missing items.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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