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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Absolutely. The Chicken Hen Coop Hutch is designed with Australian conditions in mind. The metal construction is durable enough to withstand harsh Australian weather, including strong UV exposure and temperature fluctuations. The ventilation windows ensure proper airflow during hot summers, while the sturdy frame provides protection during cooler months. At 52 x 47.5 x 81cm, it's compact enough for most Australian suburban backyards while providing ample space for 3-4 hens to move comfortably.
This coop features 3 dedicated nesting boxes, making it ideal for a small flock of 3-4 laying hens. Each nesting box is designed to provide a secure, quiet environment for individual hens to lay eggs. If you have more than 4 hens, you may want to consider having multiple units or supplementary nesting arrangements to ensure all your birds have adequate laying space.
The roll-away design is a game-changer for convenience. Rather than reaching inside the coop to collect eggs, the nesting boxes have external access that allows you to retrieve eggs from outside without disturbing your hens. This means your birds stay calm and continue their natural laying routine undisturbed. It also saves you time and makes daily egg collection much quicker and easier.
Very easy. The coop features convenient inside and outside access points that let you easily reach the interior for regular cleaning and maintenance. Proper ventilation is built-in with ventilation windows, which also helps keep the environment fresh and reduces moisture buildup. The high-quality metal construction means it won't splinter or rot like timber coops, making long-term maintenance straightforward.
Yarra Supply offers Australia-wide free shipping on this nesting box, so you won't pay extra for delivery regardless of where you are in Australia. Delivery timeframes vary depending on your location, but you can expect your coop to arrive within 5-10 business days. If you're not completely satisfied, Yarra Supply backs the product with a 30-day returns policy, so you can shop with confidence.
Assembly is designed to be straightforward. The product comes with user-friendly instructions that make setup quick and hassle-free, so you won't need professional help. Most customers report being able to assemble the coop in under an hour. All the components are included—you just need basic tools and a bit of time.
The nesting box is constructed from high-quality metal, which provides durability and protection against the elements. The metal frame is designed to withstand Australian weather conditions. However, to maximize longevity in coastal or high-humidity areas, it's recommended to periodically check for any signs of rust and apply protective coating if needed, especially in regions with salt spray exposure.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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