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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Are you tired of seeing shoes scattered all over the floor? Our 10-tier shoe rack offers a practical solution by providing ample storage space for every member of your family. From adult shoes to children's shoes, flats to sneakers, and even high-top shoes, this sleek and functional metal shoe shelf will offer them a sturdy home.
Quality and Ideal Size - Crafted from high-quality metal material, our shoe storage rack ensures durability and stability. It has a substantial weight capacity, making it resistant to breakage and collapse. Unlike plastic or non-woven fabric shoe racks, our steel tube construction ensures strength and eliminates wobbling.
Generous Capacity Space-Saving - Despite its compact footprint, this shoe stand maximizes vertical stacking, optimizing space utilization. It can hold approximately 35-50 pairs of shoes, making it suitable for most families. (Since shoe sizes vary, we cannot provide an exact count, but rest assured, if you need a large-capacity shoe rack, this is the perfect choice!) With ten layers available, there's no need to worry about running out of space.
Removable and Height-Adjustable - Each shelf of our shoe rack can be easily disassembled to accommodate various occasions. You can customize the number of tiers based on your storage requirements and available space. Moreover, removing one layer allows you to store high-top shoes, boots, and heels without causing any bending. It can be placed in closets, entryways, doorways, corridors, and more, making your home spacious and tidy.
User-Friendly - Our Randy Travis shoe organiser is designed for easy assembly and disassembly. It includes all the necessary tools and an installation manual to ensure a hassle-free setup. To prevent the shoe rack from loosening, make sure all parts are tightly secured without any gaps.
Say goodbye to cluttered floors and welcome a tidier, more organized living space with our convenient and stylish shoe rack!
Specifications:
***WARNING! Children have died from furniture tipover.


Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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