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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Description: Safety Design: Solid durable, shock-proof and heat-proof plastic outer body.Interchangeable and insulated nozzle, built in leak-proof valve, Non-drip tip. Power switch with a LED indicator for safety. Easy to Use: On/off power switch indicator light; easy squeeze trigger; insulated and interchangeable nozzle; 1.5m (4.9ft) cord; With flexible and detachable stand to keep the gun stable and upright. Heat Up Quickly: Heat up within 3-5 minutes and the glue stick is melted quickly.The features of the Quickly warm up and maintain the temperature automatically makes it become perfect for repair and DIY. Strong Adhesion of the Glitter Glue Sticks: Take 50pcs glue sticks with standard 7mm x 100mm . The hot melt glue sticks will work well with plastic ,wood ,paper,glass,fabric. Range of Application: Ergonomic trigger and grip designs provide optimum comfort,comfortable for long time use.Best gift idea for DIYER, especially for home, office and factory projects including metal, wood, glass, card, fabric, plastic, ceramics and so on. Warm Prompt: Don't pull out the residual glue stick from hot glue gun after every use. Just insert a new one to push the remaining short stick in. keep it away from children. Multiple Use Gun You can use this Gun for all bonding jobs like Toys Models, Furniture, Artificial Flowers, Wood Working, Decorations, Card Board and Many More. Features: Type : Hot Glue Gun with Glue Sticks Material:Plastic Aluminum Working power: 20W Color : Blue Working voltage: 100 to 240V Working temperature: 356 to 392„‰ Warm-up time: 3-5 minutes Cable length: 1.5m (4.9ft) glue sticks Material: EVA glue sticks Diameter: 7mm / 0.27inch glue sticks Length:100mm / 3.93inch glue sticks Melt Temperature:160~180„ƒ glue sticks Set Time: 8 to 10 seconds glue sticks Used In: 20W-30W hot glue gun How to use: 1. Insert a glue stick from the gun tail. 2. After plugging in and turning on the power, the LED will light up. 3. Preheat for 3 to 5 minutes. 4. Press the trigger to control the flow of glue. Warm Tips: To avoid get an electric shock during using, do not use in humid environment and keep it away from children. The remaining pressure inside the glue gun will push a little molten glue out of the gun even stop use, so to save your glue, please control release the trigger or cut off the power in advance. Cut off the power when stop using. The nozzle and the glue liquid are hot when the gun is working, please don't touch it. If the glue gun doesn't work for 15min, please cut off the power source to avoid the melting glue recirculating or damage. Please let the bracket stand to cool down the gun for several minutes after use, and don't change the other power cord with it. If the strip is left after use, please don't pull it off, just let it in the gun for the next use. It is normal for some glue flowing out after the few seconds you finish working because of the inertia pressure. Diameter of the glue strips should between 0.27-0.29 inches. If the applied stick doesn't match, the glue gun may be damaged. Package Includes: 2 x Melt Glue Gun 2pc x Glitter Glue Sticks
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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