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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Yes, absolutely. This 10L electric buffet food warmer is specifically designed for commercial applications and is ideal for Australian restaurants, cafes, catering businesses, and hospitality venues. With its 10.5-quart (10L) capacity and precise temperature control between 0-80 degrees, it's built to handle the demands of busy food service environments. The food-grade stainless steel inner pot meets food safety standards for commercial food handling in Australia.
The soup warmer features precise temperature control ranging from 0 to 80 degrees Celsius, allowing you to set the exact warmth level your food requires. The three-dimensional constant temperature design with water insulation technology ensures consistent heating and heat retention once the desired temperature is reached. For specific heating time from cold, we recommend testing with your typical food volume, as this varies depending on the type and amount of food being warmed.
Your purchase includes 1x Soup Warmer unit plus a stainless steel serving spoon. When you order from Yarra Supply, you'll benefit from Australia-wide free shipping, so there are no hidden delivery costs. The warmer measures 33cm x 33cm x 36cm and weighs 5.2kg, making it a compact commercial appliance for most kitchen spaces. We offer a 30-day returns policy if you're not completely satisfied with your purchase.
Yes, this is a versatile food warmer that works brilliantly for much more than just soup. You can use it to keep gravies, sauces, custard, melted chocolate, beverages, stewed fruits, and other liquid or semi-liquid foods warm during service. The adjustable temperature control (0-80°C) and large 10L capacity make it perfect for buffet setups where you need multiple dishes held at safe serving temperatures throughout your event.
Cleaning is very straightforward because all parts of the soup warmer are removable. You can easily take apart and wash the stainless steel inner pot, lid, and other components. The heat-resistant painted exterior just needs a quick wipe down. For warranty information specific to your purchase, please contact Yarra Supply directly, as warranty terms may vary depending on your location within Australia and the date of purchase.
The soup warmer features high-efficiency insulation with three-dimensional constant temperature design and water insulation technology. However, it's important to note that the insulation is designed to retain and maintain heat rather than generate it independently. This means you'll need to keep it powered to maintain your desired temperature setting. The insulation simply helps prevent rapid heat loss, making it more energy efficient than non-insulated warmers.
Safety is built into the design. The exterior features heat-resistant paint so the outer casing stays safe to touch, and the lid includes an anti-scalding design to protect against accidental burns. There's also a convenient spoon slot in the lid so your serving utensil stays in place. The stainless steel construction and sturdy build quality make it reliable for high-volume commercial kitchen use where multiple staff members might be using it throughout service.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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