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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Description:
Upgrade your trampoline with our high-quality Replacement Trampoline Mat. Designed to deliver superior performance and durability, this mat is perfect for extending the life of your trampoline while ensuring safe and enjoyable bouncing.
Features:
Note: Not all manufacturers follow the same specifications. Please take accurate measurements to ensure this mat will fit your trampoline.
Specifications:
Content:
Ensure your trampoline's optimal performance and safety with our reliable replacement mat.
The mat diameter is 322cm (12ft), so it's designed to fit round trampolines with that specification. However, not all manufacturers follow the same specifications, so we recommend measuring your current trampoline frame carefully before purchasing. Check that your frame is approximately 3.66 metres in diameter and that you have 72 spring loops. If your measurements match these specs, you're good to go. Just note that springs aren't included with this mat—you'll need springs that are 140mm in length.
Yes, absolutely. This replacement mat is specifically designed for both indoor and outdoor use in Australia. It's made with UV-resistant polypropylene material that's water and fade-resistant, making it perfect for handling Australia's harsh sun, rain, and changing weather conditions. The mat won't deteriorate quickly when exposed to UV rays, so it'll maintain its quality whether you're in Melbourne, Sydney, Brisbane, or anywhere else across the country.
The 12ft mat has a maximum weight capacity of 150kg. This makes it suitable for most adults and teenagers, though it's always best to stay within this limit to ensure safety and maintain the mat's longevity. The high-strength polypropylene construction combined with the solid springs (140mm) provides excellent load-bearing ability and elasticity.
You're getting one replacement trampoline mat only. Springs are NOT included, so if you need new springs, you'll need to purchase those separately. Make sure any springs you buy are 140mm in length to work properly with this mat. The mat does include anti-rust triangular loops that attach to your existing springs.
Installation is straightforward—you simply attach the mat's 72 triangular loops to your existing springs. No special tools needed. At Yarra Supply, we offer a 30-day returns policy, so if the mat doesn't fit your trampoline or you're not satisfied with it, you can return it within 30 days. Plus, we provide Australia-wide free shipping, so there's no extra cost to get it delivered to your door. Once you've confirmed your measurements match our specs (3.66m diameter, 72 spring loops, 140mm spring length), installation should take about 20-30 minutes.
This mat stands out because of its heavy-duty construction and superior rebound performance. It features high-strength polypropylene with reinforced stitching, solid springs with great elasticity, and anti-rust triangular loops. The smooth touch design also reduces skin-grazing, making it safer for kids. Plus, the foldable design means you can store it easily when not in use. At $51.99, you're getting durability and safety without paying premium prices, and Yarra Supply backs it with Australia-wide free shipping and a 30-day returns guarantee.
No, this mat is built to last. It's UV-resistant and water-resistant, so it won't fade easily even with prolonged exposure to Australia's intense sun. The polypropylene material is specifically chosen for its durability in outdoor conditions. Many customers use this mat year-round in Australian backyards without experiencing significant fading or deterioration, especially if you occasionally rinse it down and let it dry naturally.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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