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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Features:
【Cat-friendly Cat Tree】Artfully designed in the shape of a tree, this indoor cat tower combines white accents with warm tones of natural wood, blending natural aesthetics with feline functionality, makes it a beautiful piece of furniture, the structure includes two plush-lined condos for private retreats, a cushion top perch for panoramic views, two platforms for jumping, and a rattan basket that adds textures and comfort, perfect for both single and multi-cat households, allows to climb, lounge, play simultaneously without disturbing one another
【Multiple Resting Spots】Bingopaw cat tree tower is crowned with a plush, cushioned perch on top, shaped like a delicate flower, creating a comfortable spot where cats can rest while surveying the surroundings from high above, this elevated position not only satisfies their natural instinct to observe but also provides a sense of control, security, and relaxation, also incorporating two cozy hideaway condos offer private sanctuaries for napping, lounging, or retreating in peace, giving your feline companions a perfect balance of seclusion and comfort
【Cat-approved Furniture】This activity tower features two plush-covered platforms and a rattan basket positioned at varying heights, giving your feline friends plenty of options for climbing, lounging, leaping between levels, the central willow wood trunk wrapped in durable sisal rope, serves as natural scratching postsatisfying your cats instinct to sharpen their claws, promoting healthy claw and saving your furniture from scratches, two dangling plush balls sway enticingly with every bat of paws, providing endless entertainment, keeping boredom at bayespecially during those long hours when owners are away at work
【Multi-Level Cat Tree】Standing at 55.91 inches tall, this activity centre is thoughtfully crafted to combine play, rest, exercise in one captivating structure, it not only enriches your cats physical and mental well-being but also adds a stylish, nature-infused touch to your home decors, every platform is covered with soft, skin-friendly polyester fabric to create a warm and inviting surface where cats can curl up, relax, and feel completely at ease, perfect for keeping them active, engaged, content, so as to maintain a healthy weight and muscle tone, crucial for a cat's overall health
【Stable Structure】Bingopaw cat tree is built on a reinforced wide base for maximum stability, ensuring safety even during energetic climbing or multi-cat play sessions, the sturdy frame is crafted from particle board and willow wood, expertly engineered to resist wear, tear, deformation, supporting years of daily use, with a compact footprint ideal for smaller apartments, it maximizes vertical space without crowding your home, placed it in a sunny window, corner, along the stairs to create an engaging playground for your cats, and it comes with straightforward assembly for hassle-free setup
Specifications:
Type: Activity Centre
Model: Scratching Tree
Features: With Hideaways, Platforms, Top Perch
Materials: Polyester + Sisal Rope + Particle Board + Willow Wood + Paper String
Color: Natural Wood White
Suggested Weight: within 6kg/ 13.23 lbs
Net Weight: 19.5kg/ 42.99 lbs
Product Dimension: L * W * H total 76.5x53x142cm/ 30.12x20.87x55.91 inch
Base Dimension: L * W 76.5x53cm/ 30.12x20.87 inch
Package Size: 95x58x29cm/ 37.40x22.83x11.42 inch
Shipping Weight: 21.5kg/ 47.40 lbs
Package Included:
1 x Multi-tier Cat Tree Tower
1 x Screw Fittings
1 x Instruction Manual

Note-
- Do not use the cat tree in a humid environment.
- Children are not allowed to climb or play on the cat tree.
- Please refer to the measurement. Tiny measuring error is allowable in normal range.
- There might be a little color difference due to the monitor, camera or other factors, please refer to the physical item.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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