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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Yes, absolutely. This 2-in-1 electric hot pot BBQ is designed for Australian use with an AU plug type and operates on standard 220V/50Hz Australian electricity. It's compact at 3.4kg and features anti-slip feet for stable placement on benchtops or outdoor tables. The rust-resistant aluminum alloy construction handles Australia's varying climates well, making it ideal for both indoor kitchen use and outdoor entertaining on patios or balconies.
Yarra Supply offers Australia-wide free shipping on this product, so you won't pay extra for delivery regardless of where you are in Australia. Standard delivery timeframes apply, and your order will arrive ready to use. We also offer a hassle-free 30-day returns policy if you're not completely satisfied.
This clever 2-in-1 design lets you do two things separately. Use the hot pot function for boiling broths, cooking Asian-style steamboat meals, or keeping food warm during entertaining. Switch to the BBQ grill function for cooking meat, vegetables, and seafood with those appealing grill marks—perfect for Australian summer gatherings. Each function has its own independent control switch, so you can manage them separately without any hassle.
The non-stick coated baking surface is designed for easy cleaning after every use. Food residue typically wipes away with minimal effort, and you can hand wash it with warm soapy water. The non-stick coating means you'll use less oil when cooking, which makes cleanup even faster and keeps your meals healthier.
Yes, this model features five temperature settings so you can dial in precise heat for different foods. Whether you're simmering a delicate broth at low temperature or searing meat at high heat, you've got the control you need. The independent dual control switches mean you can set different temperatures for the hot pot and grill if you're using both functions, giving you complete flexibility for your cooking style.
Your purchase includes the barbecue hot pot oven unit itself, a pot cover to keep food warm or contained, two power cables for flexibility in setup, and an instruction manual to get you started. Everything arrives packed and ready to use straight out of the box.
Yes, 1450W is a solid power rating for this type of cooking appliance. It's efficient enough to heat the aluminum alloy cooking surface evenly and reach all five temperature settings effectively. For a dual-function hot pot and BBQ grill, this wattage provides good performance without being overly demanding on your household power supply, making it ideal for Australian homes and rental properties alike.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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