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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Description:
Give your furry friend the utmost comfort with our 3 Tier Foam Dog Ramp. This gentle climbing aid can support up to 40Lbs. Perfect for small to medium pets with mobility challenges like arthritis or joint stiffness, it grants easy access to beds, sofas, or stools.
The 3-step dog ramp, made of 30D high-density memory foam, offers durability and quick rebound for long-term use. The arch slope design ensures easy climbing, and it supports up to 40 lbs. It features a non-slip corduroy surface and waterproof bottom. Zippered cover is detachable and machine washable for easy e cleaning.
Features
Specification
Pack Content
Note
Yes, absolutely. This 3 Tier Dog Ramp is specifically designed for older pets and those with mobility challenges like arthritis and joint stiffness. The high-density 30D memory foam provides gentle support, while the arch slope design and wide steps protect your dog's knees and legs during climbing. It's perfect for helping senior dogs access beds and sofas without strain.
The ramp has a maximum weight capacity of 40 lbs, making it ideal for small to medium-sized dogs and cats. If your pet weighs under 40 lbs, this ramp will safely support them. For larger pets, you'd need to look at a heavier-duty alternative.
The ramp comes vacuum-packed to save space during delivery. Once you unpack it, it will require approximately 24-48 hours to fully rebound and reach its proper shape and firmness. The exact timing depends on your room temperature?€?warmer conditions typically speed up the expansion. Patience during this initial period ensures the memory foam performs at its best.
The zippered corduroy cover is both removable and machine washable, making it easy to keep clean. The corduroy material is specifically chosen because it can withstand scratching and grinding from your pet's claws without tearing or wearing through quickly. Simply unzip and toss the cover in the wash when needed.
No, the ramp has a waterproof bottom that prevents water exposure and damage from accidents or spills. This makes it ideal for Australian households where pets might have indoor mishaps, and it also means you can place it in areas prone to moisture without worry.
Setup is straightforward?€?there's nothing to assemble. Simply allow 24-48 hours for the vacuum-packed ramp to fully expand, then place it next to your bed, sofa, or couch where your pet needs it. The non-slip corduroy surface on top and non-slip waterproof bottom keep it stable and prevent sliding across your floors.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
Not as sturdy as I was hoping and should have measured better as needing higher but that's on me
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