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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
About SuXiangVac Vacuum Cleaner:
1. Ultra-Light & Compact – Easy to Use, Easy to Store: Forget bulky, hard-to-maneuver cleaners! At just 5.3lbs and measuring 5.7”D x 10.5”W x 11”H, this portable spot cleaner is light enough to carry from room to room, up stairs, or out to your car. Its compact design fits perfectly in closets, under sinks, or any small storage space – so it’s always within reach when you need it most. Perfect for quick clean-ups on carpets, upholstery, car seats, stairs, and those inevitable pet messes.
2. High-Power Motor – Deep Extraction for Stubborn Stains: Equipped with a robust motor, this machine delivers real, reliable suction that pulls out embedded dirt, liquids, and stains from carpet fibers and upholstery – no more surface-level cleaning. Whether it’s pet urine, wine spills, kid-related messes, coffee stains, or mud, the H3V tackles them all with ease, leaving your surfaces looking fresh and clean.
3. Multiple Cleaning Tools – For Every Surface, Every Mess: Why buy multiple cleaners when one does it all? The H3V comes with a 5-ft flexible cleaning hose, a 15-ft power cord for extended reach, and specialized attachments – tailored for carpets, stairs, upholstery, car interiors, kitchen tabletops, and more. Having the right tool for the job means faster, more professional-looking results, without the hassle of switching between devices.
4. Large Dual-Tank System – Clean More, Refill Less: No more constant refilling and emptying! Our dual-tank design features a 950ml clean water/cleaning solution tank and a 750ml waste tank – so you can clean larger areas (like an entire couch or car interior) before needing to empty or refill. Pro Tip: Do not exceed the MAX line on the water tank, as this may cause loss of suction.
5. Self-Cleaning Tool – Low Maintenance, Long-Lasting: Cleaning the cleaner shouldn’t be a chore! After use, simply attach the self-cleaning tool to flush the internal system quickly – reducing clogs, odors, and maintenance costs. This means your spot cleaner stays in top shape, ready to tackle the next mess whenever it happens.
6. Ideal for pet parents, car owners, busy families, and anyone who wants a powerful, portable cleaner that gets the job done right. Add the SUXIANGVAC H3V to your cleaning arsenal today - and say goodbye to stubborn stains for good!


7. Worry-Free After-Sales - We've Got You Covered: Every SUXIANGVAC H3V Carpet Cleaner comes with a 24-month protection plan and 24/7 customer service. If you run into any issues - big or small - just reach out to us via message or email. Our support team is available around the clock to ensure your experience from purchase to everyday use is smooth, stress-free, and satisfying.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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