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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

ATTENTION:
If the customer change their mind and want to cancel the order, please contact us within 2-3 hours after placing the order. Or, once the package is dispatched, we won't be able to intercept packages in transit. Please understand.
Absolutely. The 3in1 cordless trimmer is perfect for Australian backyards. It features three interchangeable blade types: plastic blades for fresh grass, flat steel blades for lawns and vines, and circular saw blades for branches and shrubs. The adjustable pole (88cm-125cm) and rotating head (0-90 degrees) make it ideal for uneven terrain, which is common in Australian gardens. At just 2.6kg, it's lightweight enough for anyone to handle, and the safety lock prevents accidental activation.
The trimmer comes with a 21V lithium battery with 3000mAh capacity. Battery life depends on usage and which blade you're using, but for typical home garden work on a standard-sized Australian block, one charge should cover most trimming tasks. The product description recommends fully charging the battery before first use and recharging promptly after use to extend battery lifespan. It's worth noting that lithium batteries perform well in Australia's variable climate.
This cordless trimmer is equipped with a powerful pure copper motor delivering up to 1900W of power and operating at 10,000 RPM. That's genuinely competitive with many petrol models, without the noise, fumes, or ongoing fuel costs. You'll get efficient cutting power for most household trimming jobs—from light grass edging to thicker branches with the saw blade. Plus, there's no messy fuel mixing or engine maintenance required, which makes it much more convenient for occasional home use.
Your package includes the 3in1 trimmer with one 21V lithium battery and charger, plus all three blade types (plastic, flat steel, and circular saw). You'll have everything needed to start trimming straight away. However, the product instructions do emphasise that you should fully charge the battery before your first use. We recommend checking all bolts and screws are tight before starting, particularly where the blades attach.
Yes, Yarra Supply offers a 30-day returns policy if the trimmer doesn't meet your expectations. Simply contact us within 30 days of purchase if you have any issues. We want you to be completely satisfied with your purchase, and we're here to help if you need advice on which blade to use for your specific trimming tasks.
Each blade is designed for specific tasks. Use the plastic blade for newly grown grass and light trimming, the flat steel blade for cutting established lawns, thicker weeds, twigs, and vines, and the circular saw blade for tougher jobs like cutting branches and shrubs. Make sure you tighten the blade bolts securely before use—the instructions emphasise this is crucial to prevent the blade coming loose or affecting cutting performance.
Yes, it's specifically designed for easy use by anyone. At just 2.6kg (under 3kg), it's lightweight and won't cause fatigue during regular backyard maintenance. The ergonomic design reduces strain on your arms and back, and the safety lock at the handle prevents accidental activation. Many Australian families appreciate having a trimmer that anyone in the household can safely operate without requiring physical strength or technical knowledge.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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