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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Description:
With two 4.5L pans, two fuel holders and a foldable frame,the 9L bain marie bow food buffet warmer pan will maintain food warm and fresh.Perfect for restaurants, buffets, and catering services.
The 9L Bain Marie Bow Food Buffet Warmer Pan offers durable stainless steel construction for rust-free and easy-to-clean maintenance. With fuel holders, the chafing dishes maintain food warm and fresh.It includes two 4.5L pans to hold different food at the same time. Suitable for professional catering and home use.
Features
Specification
Pack Content
The Alston 9L Bain Marie uses fuel holders (included with your set) to maintain consistent warmth. The duration depends on the fuel type you use – standard chafing fuel typically lasts 2-4 hours. The stainless steel construction and water pan design work together to distribute heat evenly, keeping your food at safe serving temperatures throughout your event without drying it out.
This Alston model uses premium 410 food-grade stainless steel with a 2mm thick frame and 0.6mm main body – that's significantly thicker than budget alternatives. This means better durability, no rust issues even with frequent use, and easier cleaning. You also get two full 4.5L food pans (9L total capacity) instead of single-pan options, plus safety fuel holders and a proper water pan for professional heat distribution. It's built for repeated catering use, not just occasional parties.
Yes. The product dimensions are 64cm x 36cm x 32cm, and the frame is foldable and stackable, which significantly reduces packed size. Most Australian car boots will accommodate it easily. The integrated handles also make transport simpler. If you're doing regular events across Australia, Yarra Supply offers Australia-wide free shipping on your next order if you need additional units.
It's perfect for both. While designed for professional catering, restaurants, and buffets, home users love it for dinner parties, weddings, large family gatherings, and entertaining. The dual 4.5L pans mean you can serve two different dishes (meat and vegetarian, for example), and the foldable design stores easily between uses. Many Australian households use these for summer entertaining and special occasions.
Yarra Supply offers a 30-day returns policy, so you're covered if the product doesn't meet your needs. Given the heavy-duty stainless steel construction, damage is unlikely with normal use, but the warranty protects you. Just contact Yarra Supply within 30 days for a hassle-free return.
The complete set weighs around 8-10kg empty (depending on fuel holders and water). When filled with food and water, expect approximately 20-25kg total. The wide 64cm x 36cm footprint and sturdy 2mm frame provide excellent stability. The fuel holders sit safely underneath, and the design keeps the centre of gravity low – ideal for buffet tables and catering setups where stability matters.
You'll need standard chafing fuel (liquid ethanol fuel), which is widely available at kitchen supply stores across Australia and online. The two safety fuel holders included are designed specifically for this fuel type. Never use other fuels, as the holders are engineered for chafing fuel only. A standard fuel canister typically costs $3-5 and lasts 2-4 hours depending on ambient temperature and how much heat you need.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
Beautiful love it ,I would have liked for it to be a little more sturdy
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