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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Bamboo Toilet Stool Foldable and Adjustable Height with Non-Slip Layer for Bathroom
This item stands out for the following characteristics:
Key features:
The box includes the product and all its components and a simple instruction set. One product for package.
Change of Mind Return Policy
Upon approval of a COM return, we will issue a prepaid return label. Items must be returned using this label only — returns sent without our issued label cannot be identified or processed by our warehouse, and no refund can be issued.

A restocking fee of 10% of the item price and the shipping fee, plus the return shipping cost (confirmed at the time of authorisation), will be deducted from the refund.
The Bamboo Toilet Stool is built to support up to 225 kg, making it suitable for most adults and family members. It features a sturdy construction with natural bamboo reinforced by iron tubes, so you can be confident it'll handle regular daily use safely and reliably.
Yes, absolutely. The stool has 3 adjustable height levels ranging from 18 cm to 23 cm, which accommodates standard Australian toilet heights and suits users of different sizes—from children to adults. This makes it perfect for potty training, seniors, and anyone needing a bit of extra height or angle adjustment for comfort.
Yarra Supply offers a 30-day change of mind return policy. Once your return is approved, you'll receive a prepaid return label. Just make sure to use the label provided by Yarra Supply, as returns sent without it can't be processed. There is a 10% restocking fee plus return shipping costs, so check the full policy before returning.
Yes, it folds quickly for easy storage. When folded, the package dimensions are 42 x 32 x 7 cm, making it compact enough to tuck away in a cupboard or under the bathroom sink. You can set it up or fold it away in just seconds, so it's ideal if you have a smaller Australian bathroom or share the toilet with others who don't need it all the time.
This stool positions your body at a natural 35-degree angle, which is recommended by doctors to help relax the puborectalis muscle and promote better bowel movements. It can help reduce constipation, hemorrhoids, and bloating—relief that benefits adults, children, and pregnant women. It's based on how our bodies naturally squat, which is actually a more efficient way to go to the toilet than sitting upright on a standard toilet seat.
The stool weighs 2 kg, so it's lightweight enough to move between bathrooms if needed, but heavy enough to feel sturdy when in use. The non-slip pads on the legs keep it firmly in place and prevent it from sliding around, so safety isn't compromised by its portability.
This bamboo toilet stool is made from natural bamboo instead of plastic, which is more durable, environmentally friendly, and has a nicer aesthetic in your bathroom. The bamboo is reinforced with iron tubes and can support up to 225 kg, plus it has non-slip surfaces for extra safety. At $68.95 from Yarra Supply, you're getting a solid investment that'll last years compared to flimsy plastic alternatives that often crack or become unstable over time.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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