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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Don't compromise on quality.
Choose the Hygiea brand Roborock batteries for the best grade battery cells. We source our batteries from the best manufacturers in the world. So you can be confident that you are getting a product that will perform and last as promised.
Our products are tested to Australian electrical safety standards and are marked with the Australian C-Tick electrical safety mark, as found on products at retail stores in Australia.
All S5 Series: S5, S51, S55 S5 Max
All S6 Series: S6, S6 Pure, S6 MaxV
All S7 Series: S7, S7+, S7 MaxV, S7 MaxV+, S7 MaxV Ultra
Q7/Q7 Max
Mi First Generation SDRJQR01RR
Mi Second GenerationSDRJQR02RR
Products must be returned within 14 days from the date of delivery.

The product must be unopened and in brand-new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, the refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is the same or exceeding the cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error.
Yes, this 14.4V 5200mAh lithium-ion battery is compatible with the Roborock S7, S7 Max, and most other Roborock models including the Q7, S6, S5, and Mi Series robot vacuums. Before purchasing, we recommend checking your vacuum's model number on the underside or in your user manual to confirm compatibility, as some newer variants may have different requirements.
Like all lithium-ion batteries, performance gradually decreases over time. This battery is designed for long-lasting performance and should provide reliable operation for several years with normal use. Lithium-ion cells typically retain about 80% of their capacity after 300-500 charge cycles. To maximise lifespan, avoid leaving your vacuum fully charged for extended periods and store it in a cool, dry place when not in use.
Absolutely. Yarra Supply provides a 30-day returns policy on all products, including this battery. If the battery isn't compatible with your model or arrives faulty, simply contact our customer service team within 30 days of purchase. We'll arrange a return and send you a replacement or process a refund ?€? no questions asked.
This replacement battery delivers the same 14.4V output and 5200mAh (74.88Wh) capacity as genuine Roborock batteries, ensuring equivalent runtime and performance. At AUD $55.95, it's significantly more affordable than official Roborock replacements, which often cost $100+. It's tested to meet electrical safety standards and provides the same reliable power for your robot vacuum at a fraction of the cost.
Installation varies slightly by model, but it's generally straightforward. Most Roborock vacuums have a battery compartment on the underside or rear that opens with a simple clip or screw. Remove the old battery, disconnect the connector cable, connect the new battery, and slide it back into place. Refer to your vacuum's user manual for step-by-step instructions specific to your model. If you're unsure, Yarra Supply's customer service team can provide additional guidance.
Yes, this lithium-ion battery has been tested to meet electrical safety standards, ensuring it's safe for household use. Always handle it according to your vacuum's manual, avoid dropping it or exposing it to extreme temperatures, and don't attempt to disassemble it. Store it in a cool, dry location away from direct sunlight. If you notice any swelling, unusual odour, or performance issues, discontinue use immediately and contact Yarra Supply.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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