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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Description:
With a unique red heart-shaped style, this Patented Ergonomic Chair not only provides essential lumbar support but also bring a touch of elegance to any space. Its contoured seat promotes proper alignment and comfort. Whether used in an office, home, or outdoor settings, it give you a comfortable and healthy seating experience.
Crafted with durable PP synthetic resin and polyester, this lightweight yet sturdy seat supports up to 110kg, making it a reliable choice for various users. It can be placed on chairs, sofas, or even the floor and the pressure-relieving structure protects the coccyx, preventing discomfort during prolonged sitting.
Features
Specification
Pack Content
Yes, absolutely. The BKT Cushion is designed to work on standard office chairs, sofas, and even floor seats. It's lightweight and portable, so you can easily move it between your home office desk chair and lounge at home. The contoured ergonomic design follows international standards for lumbar support, making it compatible with most Australian furniture sizes and styles.
The BKT Cushion has a maximum load capacity of 110kg, making it suitable for most Australian adults. It's constructed from durable PP synthetic resin and high-elastic polyester, so it won't break or deform even with regular use over extended periods.
Yarra Supply offers Australia-wide free shipping on all orders, including this BKT Cushion. Delivery times vary depending on your location, but most orders arrive within 7-14 business days. Once you've placed your order on yarrasupply.com.au, you'll receive tracking information to monitor your parcel's progress.
Yes, Yarra Supply offers a 30-day returns policy, so you have plenty of time to test the cushion and decide if it's right for you. If the lumbar support doesn't suit your needs or you're not satisfied with the quality, you can initiate a return within 30 days of purchase. Just contact Yarra Supply customer service for instructions.
The BKT Cushion uses patented ergonomic design principles to naturally push your lower back into proper alignment. It provides targeted lumbar support and includes dedicated tailbone (coccyx) protection to relieve pressure during prolonged sitting. The contoured seat shape encourages your spine into a healthier position, which many users find helpful for reducing lower back strain. However, if you have chronic back pain, it's worth consulting a healthcare professional about your specific needs.
The heart-shaped red design is both aesthetic and functional. While it looks great in home offices, reading nooks, or children's rooms, the shape is engineered specifically for ergonomic support. It doesn't compromise the lumbar or tailbone support—it simply makes this practical product more visually appealing for Australian homes that appreciate stylish, modern decor.
The BKT Cushion is lightweight and portable, making it easy to move between your office chair, car seat, or floor. While an exact weight isn't specified in the product details, the use of PP synthetic resin ensures it's sturdy without being heavy. This portability is ideal for Australians who work from different locations or want to add lumbar support wherever they sit during the day.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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