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All orders include free shipping within Australia. Please see any exclusions in our Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Express Dispatch
You will get a top quality fixed 9" shower head that simulates rainfall for a very soothing shower plus a handheld shower head with up to three spray patterns to let you target the water at specific areas with varying intensities. Made with a solid brass body and finished in matte black, the durable fixed shower head also features a built-in brass diverter to prevent leakage. The handheld shower head has a 1.5m stainless steel water hose to allow flexible use.And for a perfect mix of the right water temperature, our shower taps make it easy for you. The solid brass construction make these taps absolutely smooth and durable with a drip-free 35mm ceramic cartridge to prevent leakages. The brilliant matte black finish actually comprises a multi-layer finishing process with zinc, nickel and brass plating. The taps also have hot and cold markings for hassle-free use.
Features
Shower head:
WELS registration number: S16591
Licence number: 1513
WELS star rating (overhead shower): 3-star and 9.0L/min
WELS star rating (hand shower): Not Star Rate and 6.0L/min
AU standard: AS/NZS 6400: 2016
Durable solid brass body
Matte black finish
9" Overhead shower head
3-spray pattern handheld shower head
Durable solid brass diverter
1.5m stainless steel water hose
G1/2" female end, Australian standard
Easy to assemble
5-Year warranty for the rail, 2-year warranty for the heads
Shower taps
Hot and cold shower taps
WaterMark certified
Complies with Australian standard AS/NZS 3718
Durable solid brass body
Multi-layer finishing process
Matte black finish
Drip-free 35mm ceramic cartridge
5-year warranty
Specifications:
Number of package boxes: 2
Assembly required: Yes
Shower head:
Material: Brass, stainless steel, ABS plastic
Overhead shower head diameter: 22cm
Handheld shower head diameter: 12cm
Water hose length: 1.5m
Overall dimensions: refer to images
Shower taps
Material: Brass
Surface: Matte black
Overall dimensions: refer to image
Package Content
Shower head x1
Taps set x1
This product comes with 5 years warranty
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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