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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Yes, absolutely. This stainless steel dispenser is designed specifically for commercial use in Australian businesses including restaurants, bars, gyms, offices, schools, and factories. The heavy-duty stainless steel construction handles high-traffic environments well and resists corrosion, making it ideal for Australian humidity and coastal conditions. It's compatible with standard 100mm wide toilet paper rolls commonly used across Australia.
This dispenser is compatible with toilet paper rolls up to 240mm in maximum diameter. Most commercial bulk toilet rolls sold in Australia fit this specification, allowing you to use rolls with significantly more metres of paper than standard domestic rolls. The minimum core diameter is 70mm, and the holder is designed for 100mm width paper, which is the standard width used in Australian commercial settings.
Installation is straightforward. The holder is fixed directly to the wall and comes complete with all necessary fixing screws included in the package. No special tools are required beyond a standard drill and screwdriver. The compact dimensions (260mm width x 130mm depth x 260mm height) mean it fits neatly in most bathroom spaces. If you're unsure about installation, most plumbers or handypersons in Australia can install it quickly.
Yarra Supply offers Australia-wide free shipping on this product, so you won't pay extra for delivery to any location across the country. If you're not completely satisfied, we provide a 30-day returns policy, giving you plenty of time to test the dispenser in your space. Simply contact Yarra Supply within 30 days for a hassle-free return or exchange.
Stainless steel offers several advantages over plastic alternatives. It's significantly more durable and resistant to damage from daily wear and tear in high-traffic commercial environments. Stainless steel doesn't degrade under UV light or fade over time, maintains its appearance with minimal cleaning, and is more hygienic as it doesn't harbour bacteria like plastic can. The chrome finish on this model also looks more professional and maintains its appearance in wet bathroom environments common in Australian commercial spaces.
Yes, this dispenser includes a special key that's supplied with the unit for opening the front panel. This is a practical security feature for commercial environments where you want to control access to the toilet paper supply and prevent theft or overuse. Only staff members with the key can open the panel to refill or perform maintenance.
Yes, the high-strength stainless steel construction makes this holder suitable for wet environments. Stainless steel naturally resists corrosion from moisture and salt air, making it particularly well-suited to Australian coastal businesses, pool facilities, and outdoor or semi-outdoor commercial spaces. Simply rinse it occasionally to remove any salt residue in extreme coastal conditions, and it will maintain its appearance and functionality for years.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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