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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Designed for medium-sized dogs, with dimensions of 1865 x 970 x 500mm / 73.43 x 38.19 x 19.69 in, our dog whelping box offers a spacious and comfortable growth space. Please check your dog's weight, height, and length before purchasing.
Made of high-quality PVC material, this dog whelping pen is waterproof, rust-resistant, and designed to withstand long-term use without deformation or aging. The flat panel design makes cleaning easy, creating a healthy, secure, and stable environment for your pet.
The door height can be adjusted by 6 in to prevent newborn puppies from escaping, 12 in for easy access for the mother dog, and 18.1 in to stop both mother and puppies from climbing or jumping out. Puppy whelping supplies provides comprehensive security for dogs at various growth stages.
This anti-slip pee pad measures 44.1 × 44.1 in / 1120 × 1120mm, offering a larger surface area. The cotton and waterproof layer prevent leaks. Machine washable and reusable. Expect a natural shrinkage of 4-6 cm after washing, which is normal. Simply stretch the edges to restore it.
The dog birthing box features laser-etched arrows on the legs that provide clear directional guidance for easy and accurate installation. This helps avoid installation errors and makes assembly quick and hassle-free.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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