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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Features:
ATTENTION:
If the customer change their mind and want to cancel the order, please contact us within 2-3 hours after placing the order. Or, once the package is dispatched, we won\'t be able to intercept packages in transit. Please understand.

The 5000mAh rechargeable battery provides excellent runtime depending on usage. On massage mode alone (highest intensity), you'll get up to 1440 minutes (24 hours). If you're using just the infrared heating at the highest temperature setting, expect around 102 minutes. When combining both massage and heating together at maximum settings, the battery lasts approximately 66 minutes. The belt charges fully in 2-3 hours via USB, so you can easily top it up overnight.
Yes, this belt is designed with wide application range in mind. The belt itself measures 118cm x 20cm, and it comes with an additional long strap (92cm x 7.8cm) that extends the coverage. More importantly, you can adjust both the wearing angle and elasticity to suit different body shapes and sizes. The neoprene material is stretchy and elastic, making it adaptable for most Australians. If you're unsure about sizing, the adjustable design means it'll fit comfortably whether you're petite or have a larger frame.
Yarra Supply offers Australia-wide free shipping on this electric lumbar support belt, making it a great value buy at AUD $76.95. For specific delivery timeframes to your location, we recommend checking with our customer service team, as delivery times can vary depending on whether you're in a metro area like Melbourne, Sydney, Brisbane or in regional Australia. Just ensure you provide a correct physical address at checkout—PO Box addresses aren't supported.
Yarra Supply offers a 30-day returns policy, so you have plenty of time to trial the belt and see if it works for your lumbar support needs. However, there's an important note: refunds only cover the product cost, not the freight charges. Additionally, if you change your mind after placing your order, you'll need to contact us within 2-3 hours to cancel before the package is dispatched. Once it's in transit, we're unable to intercept packages, so it's best to decide quickly if it's not right for you.
Absolutely—one of the standout features of this lumbar support belt is the built-in mesh bag designed specifically for mugwort hot compress therapy. You can insert a mugwort bag into the mesh pocket to enjoy traditional herbal heat therapy combined with the dual infrared light heating and vibration massage. This makes it perfect for Australians interested in complementary wellness approaches alongside modern heat and massage technology.
The belt is constructed from high-quality neoprene and diving fabric, which provides excellent heat retention and comfort. The material is lightweight, soft, elastic, and doesn't pill easily—important factors if you're planning to wear it regularly. The neoprene provides compression support while the breathable diving fabric keeps you comfortable. It's also easy to carry, so you can take it with you whether you're at home, at work, or travelling around Australia.
Yes, this belt features a digital display controller with touch screen buttons and an innovative anti-mistake touch mode. This means you won't accidentally change temperature or intensity settings while wearing the belt. The controller also displays temperature in both Celsius and Fahrenheit, giving you precise control over your heat therapy. All controls are straightforward and user-friendly, with an English user manual included in the box.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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