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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Equipmed Health Monitoring and Emergency GPS bracelet is designed for ease of use. It helps keep your loved one connected and supported throughout the day. The simple controls and essential safety features provide peace of mind without unnecessary complexity.
AUTOMATIC FALL DETECTION AND SOS SUPPORT
The built-in sensors are adjustable and can detect your loved ones' fall. It automatically calls the primary contact and alerts them through the app. The wearer can also press the SOS button at any time to quickly call for help. Large, easy-to-press 1 and 2 buttons can be set as speed dial contacts, making it simple to reach trusted family members. The app can also approve up to 15 contacts to call their family member or loved one to check in.
REAL-TIME LOCATION TRACKING
Track their location up to the minute or at set intervals in the mobile app or from any web browser. The device uses GPS, WiFi and network positioning to provide location updates, helping you check where they are at any time. This includes setting up geofence areas that notify the carer whenever the user exits and enters the area.
STAY IN TOUCH WITH VOICE MESSAGING
The bracelet allows the wearer to send voice messages directly to the app’s voice messaging service through the device. These messages can be checked via your AnyTracking app or your favorite web browser. This is especially helpful for users who prefer simple interaction.
ONE BUTTON 2-WAY CALLING
Easy emergency calls at the push of a button. A large SOS button and 2 additional numbers can be called with 1-touch. The AnyTime app allows for a whitelist of 15 additional numbers to added for auto answer or touch answer functions
SUPPORTS DAILY ROUTINES AND WELLBEING
Helpful features like medication reminders, vital signs, including heart rate, body (skin) temperature, step count, take off and daily alarms support healthy routines. The audio clock function also provides time updates at a touch for even more convenience.
COMFORTABLE AND EASY TO WEAR
Lightweight and designed for everyday comfort, the bracelet can be worn throughout the day without getting in the way. Its simple 4 button design makes it suitable for users who want something straightforward and reliable.
RELIABLE POWER FOR DAILY USE
With a long working time of up to five days, the device is designed to last between charges. Low battery alerts help ensure it is always ready when needed.
ADDED SAFETY FEATURES
Includes alerts such as low battery notifications and an option to notify carers if the device is turned off. The SOS number can be set to call up to additional numbers in case there is no answer from the primary carer. The GPS bracelet is also IPX7 rated to be waterproof in rain and wet weather, splashing around pools and other incidental water exposure.


We accept Change of Mind returns for 14 days after you have received the item in cases where you have changed your mind or made an incorrect purchase and wish to return the product. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind refund. Deductions may apply including Initial and Return Shipping, as well as restocking fee of 10% of the product price.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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