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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Equipmed Premium Paediatric Aluminum Wheelchair is a beautifully engineered solution that combines comfort, safety, and ease of use for children requiring mobility assistance. Crafted from lightweight yet sturdy powder-coated aluminium, this wheelchair offers unparalleled durability while remaining easy to manoeuver.
With multiple height adjustments and a weight capacity of 75 kg, it is tailored to accommodate growing bodies while allowing children to either propel themselves or be guided by a caregiver. Thoughtfully crafted, it promotes independence while providing caregivers with confidence and peace of mind.
This premium model offers plush cushioning on the seat and backrest and faux leather padded armrests. For an ideal fit, the armrests can be height adjusted and the length of the footrests can be customised. The armrests can also be swung up and back for convenient seating at desks or dining tables. The footplates can be folded up and swung away for easy access or egress.
It features a secure four-point adjustable seat harness to keep young users snugly positioned. The dual-wheel brakes provide stationary stability, while the pneumatic 22-inch rear tyres offer a smooth, steady ride. The front castors swivel 360 degrees, enabling easy navigation through tight spaces and ensuring effortless handling in any environment.
This wheelchair is as practical as it is reliable. Its quick-folding design and lightweight frame make transport and storage a breeze, whether for daily errands or family trips. The removable leg rests and quick-release wheels further enhance its travel-friendly features, making it the perfect companion for families on the move. Built to last, it combines functionality, durability, and thoughtful design to support childrens everyday mobility needs
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We accept Change of Mind returns for 14 days after you have received the item in cases where you have changed your mind or made an incorrect purchase and wish to return the product. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind refund. Deductions may apply including Initial and Return Shipping, as well as restocking fee of 10% of the product price
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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