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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
This folding hand cart is available in two versatile models to suit different needs. The solid rubber wheel cart is designed for daily use, featuring durable wheels that provide shock absorption, quiet operation, and slip resistance. The stair climbing cart comes with a unique tri-wheel design, making it easier to move heavy items up and down stairs with less effort.
Both carts are built with?thickened steel tubing for enhanced strength, a foldable structure for convenient storage, and multi-purpose use for shopping, moving goods, carrying appliances, or travel. The package also includes three binding ropes to secure your load during transport.
Folding Hand Cart: Collapsible design saves space and is easy to store in your car trunk, closet, or office.
Heavy Duty Hand Truck: Constructed with thickened metal tubing, ensuring high load-bearing capacity for daily tasks.
Stair Climbing Cart: Tri-wheel system rolls smoothly over stairs, curbs, and uneven surfaces, reducing strain when moving bulky loads.
Shopping Trolley Alternative: The solid rubber wheel cart offers quiet, non-slip, and durable performance for everyday grocery shopping and deliveries.
Multi-Purpose Utility Cart: Perfect for shopping, moving appliances, warehouse handling, or as a travel hand truck. Includes 3 binding ropes for stable cargo fastening.
Common
Frame: Foldable, reinforced steel tubing
Accessories: 3 binding ropes
Stair Climbing Cart (Tri-Wheel Model)
Adjustable Handle Height: Approx. 72–101 cm / 28.3–39.8 in
Base Size: Approx. 33 × 31 cm / 13 × 12.2 in
Wheels: Tri-wheel crystal design, diameter ~7.5 cm
Pipe Diameter: ~28 mm
Load Capacity: Up to 100 kg
Solid Rubber Wheel Cart (Black Wheel Model)
Adjustable Handle Height: Approx. 60–94 cm
Base Size: Approx. 27 × 42 cm
Wheels: Solid rubber wheels, ~10 cm diameter
Features: Shock absorption, wear-resistant, quiet rolling, anti-slip
1 × Folding Hand Cart
3 × Binding Ropes

This listing offers two models: Solid Rubber Wheel Cart for flat ground and daily use, and Stair Climbing Cart for stairs and uneven terrain. Please select according to your needs.
Minor measurement variations may occur.
Always secure loads with the included binding ropes and avoid exceeding the maximum load.
Colours may appear slightly different due to lighting or display settings, but functionality is not affected.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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