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Frequently Asked Questions

Is this dog kennel suitable for Australian weather?

Absolutely. The i.Pet dog kennel is specifically designed with all-weather construction to handle Australia's variable climate. It features a UV-resistant asphalt roof that protects against intense sun exposure, and the sloped roof design ensures water runs off during heavy rain. The robust fir wood construction is naturally durable, and the asphalt felt roofing provides excellent weatherproofing. This makes it ideal for backyards across Australia, from tropical Queensland to cooler southern regions.

How long does delivery take and do you offer free shipping?

Yarra Supply offers Australia-wide free shipping on this product, so you won't pay extra regardless of your location. The kennel arrives in 2 packages, which helps with handling and transport. Delivery timeframes vary by state, but Yarra Supply aims to get your order to you as quickly as possible. Once your order is placed, you'll receive tracking information so you can monitor its progress to your home.

How big is the i.Pet dog kennel and will it fit my dog?

This is the extra-large model with dimensions of 228cm (length) x 114cm (width) x 119cm (height). It's designed for large to extra-large breed dogs and provides plenty of space for movement and comfort. If your dog is a large breed like a German Shepherd, Golden Retriever, or similar sized pet, this kennel offers excellent room. For a more precise fit, measure your dog from nose to tail and ensure they have at least 30cm of additional space inside for comfort and movement.

Is assembly difficult and how long does it take?

Assembly is described as effortless, which is great news. The kennel comes complete with an assembly kit and detailed assembly manual to guide you through each step. While times vary depending on your experience level, most customers find they can assemble it in 2-4 hours with basic tools. The wooden construction and sturdy fir wood design are straightforward to work with, and having an extra set of hands can speed up the process.

What's covered by the warranty and what if I need to return it?

The i.Pet dog kennel comes with a 1-year warranty covering manufacturing defects, so you're protected against faults in materials or construction. If you're not completely satisfied with your purchase, Yarra Supply offers a 30-day returns policy, giving you plenty of time to ensure it meets your needs. If you need to return or claim warranty, simply contact Yarra Supply's customer service team with your order details and they'll guide you through the process.

Why choose this kennel over cheaper alternatives?

While budget options exist, this i.Pet kennel offers several advantages that justify the investment. The robust fir wood construction is more durable than thin plywood alternatives, the UV-resistant asphalt roof won't degrade quickly in Australian sun, and the sloped design prevents water pooling. It also features two large lockable doors and six steel hinges for security and longevity. At AUD $583.95, you're getting a premium outdoor shelter that will last years rather than seasons, protecting your pet's health and comfort long-term.

What maintenance does the wooden kennel require?

The i.Pet kennel is designed for simple maintenance, which is perfect for busy Australian households. The asphalt roof requires minimal upkeep and won't need frequent resealing. The fir wood is naturally resistant to weathering, though you may want to apply a pet-safe wood sealant every 1-2 years in harsh climates to extend its lifespan. Regular sweeping to remove debris and occasional hose-down keeps it clean and hygienic for your pet. No complex maintenance schedule needed—just basic care to keep it in top condition.