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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Ladders and chainsaws don't mix. Deal with those pesky overhanging branches without putting yourself at risk with the Giantz Pole Chainsaw, the latest in our 63cc commercial grade pro-series. The chainsaw features a responsive direct air injection carburettor, making it a high-power addition to your tools. An 'easy start' pulling system makes it easy to start your job, while the built-in anti-vibration system keeps fatigue at bay – perfect for those long jobs. With three extension poles made from strong anodised alloy, you can get to all those hard-to-reach places, making all your pruning and sculpting jobs easy. The adjustable automatic oil feeding system allows you to set and forget your chain lubrication for a smooth cut in any condition. It features a balanced design for ease of use and maneuverability, made even easier by the included shoulder strap and easy access to all control switches. Best of all, each purchase comes with a bonus tool kit and safety set, so you have everything you need to get started. Stop worrying about problematic hanging branches and get a Giantz Pole Chainsaw today.
Note: As weight increases with each extension, an assistant may be required beyond 3m.
Features
Giantz latest 63cc pro-series
Inbuilt anti-vibration mechanism
Anti-slip padding for easy operation
Super responsive direct air injection carburetor
3x reinforce extension poles with 2mm thickness
12" sprocket nose bar w/ a low-kickback saw chain
Easy starting pulling system
Auto chain lubricator, adjustable chain oil feed
Superior 26mm anodized alloy poles
Easy access to all controlling switched
Shoulder strap included
Bonus tool kit and safety set
Bonus extra one saw chain and one spark plug
Specifications:
GIANTZ 63CC PRO-SERIES
Brand: Giantz
Engine Type: Petrol EURO 2 - Two Stroke Commercial
Dual Weighted Crank / Double Ringed Piston
Displacement / Maximum Power: 63CC /3.4hp (4.1 peak)
Idle Speed: 3300RPM
Max. Engine Speed: 11,000 RPM w/Centrifugal clutch
Reach: 5.6 Metres (when held at hip height)
Fuel Tank Capacity: 1250ml
Fuel Mix: 25:1 (25 parts fuel to 1 part two stroke oil)
Fuel Type: Regular Unleaded 95 +RON
Power Source: Petrol
CHAINSAW ATTACHMENT
Bar Length / Type: 12" Sprocket Nose
Bar Oil Capacity / Type: 150mL SAE#10W-30 or Similar
Chain Type: Low Kickback Premium semi-Chisel
Chain Spec: 12", Pitch 3/8", Gauge 0.05, Links 44
EXTENSION SHAFTS
Pole Coupling type: Quick Spring Connect
Shafts: Commercial Alloy 7mm Multi Tines Spline
External Diameter: 26mm
Package Content
63CC Pole Chainsaw x1
Extension Poles x3
Fuel Mix Tank x1
Shoulder Strap x1
Tool Kit x1
User Manual x1
Glove x1
Glasses x1
Extra one saw chain x1
Extra one spark plug x1
This product comes with 1 year warranty
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.


At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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