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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

When cutting needs to be done at height, the GIANTZ 65cc Long Reach Chainsaw is definitely cut out for the task.
Featuring a powerful 65cc petrol engine with a super responsive direct air injection carburetor, the Chainsaw cuts through branches like a hot knife to butter. The 12� sprocket nose bar with low kickback saw chain makes the task effortless while the built-in anti-vibration mechanism provides smooth handling at all times. Other great features include adjustable chain oil feed, auto oil lubricator and an easy start system.
The three extension poles are all made of 26mm superior anodized alloy and when connected fully with the reliable quick spring connect, can reach up to a height of 4.3m. In practical terms, it�s best to have an extra hand dealing with the increased weight beyond 3m. Not least, the GIANTZ Long Pole Chainsawcomes loaded with a bonus accessory kit, featuring gloves, earmuffs, mini toolkit and fuel mixer.
To cut a long story short, get your GIANTZ 65cc Long Pole Chainsaw today and experience the wonders yourself. You�ll be amazed with the far-reaching results.
Features:
Giantz latest 65cc pro-series
Powerful 65CC 2-stroke engine
Inbuilt anti-vibration mechanism
Anti-slip padding for easy operation
Super responsive direct air injection carburetor
3x reinforce extension poles with 2mm thickness
12 sprocket nose bar w/ a low-kickback saw chain
Easy starting pulling system
Auto chain lubricator, adjustable chain oil feed
Superior 26mm anodized alloy poles
Easy access to all controlling switched
Shoulder strap included
Bonus tool kit and safety set
Note: As weight increases with each extension, an assistant may be required beyond 3m.
Specifications:
GIANTZ 65CC PRO-SERIES
Brand: Giantz
Engine Type: Petrol EURO 2 - Two Stroke Commercial
Dual Weighted Crank / Double Ringed Piston
Displacement / Maximum Power: 65CC /3.4hp (4.1 peak)
Idle Speed: 3300RPM
Max. Engine Speed: 11,000 RPM w/Centrifugal clutch
Reach: 4.3 Metres (when held at hip height)
Fuel Tank Capacity: 1250ml
Fuel Mix: 25:1 (25 parts fuel to 1 part two stroke oil)
Fuel Type: Regular Unleaded 95 +RON
Power Source: Petrol
CHAINSAW ATTACHMENT
Bar Length / Type: 12 Sprocket Nose
Bar Oil Capacity / Type: 150mL SAE#10W-30 or Similar
Chain Type: Low Kickback Premium semi-Chisel
Chain Spec: 12, Pitch 3/8, Gauge 0.05, Links 44
EXTENSION SHAFTS
Pole Coupling type: Quick Spring Connect
Shafts: Commercial Alloy 7mm Multi Tines Spline
External Diameter: 26mm
Length: 85cm
Package Contents:
1 x 65CC Pole Chainsaw
3 x Extension Poles
1 x Fuel Mix Tank
1 x Shoulder Strap
1 x Tool Kit
1 x User Manual
1 pair x Glove
1 x Glasses
1 x Earmuff
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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