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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For the ultimate sleeping experience, nothing comes close to the Giselle Bedding Cool Gel Memory Foam Mattress. Its combination of three different foam layers ensures cooling comfort, contouring pressure relief and core support with every sleep. The top layer comprise a cool gel memory foam that dissipates your body heat while you sleep while the middle egg-shaped foam layer and bottom high-density supportive foam layer work together to provide total body support with pressure relief at all your vital points. Better still, you also get zero partner disturbance for a pleasant sleep right through with a firmness that all Australians prefer. Not last, the foam mattress is hypo-allergenic and dust mite-resistant and has an anti-slip base for a firm hold even with robust use. The memory foam is encased in a zipped knitted air-mesh fabric cover which can be easily removed for cleaning. Available in single, double and queen sizes.
Note:NOT SUITABLE FOR CHILDREN UNDER 3 YEARS OF AGE
Features
Giselle Bedding - Mona Series
CertiPUR-US certified gel memory foam
Premium knitted fabric
Multi-layer foam structure
Top layer: cool gel memory foam
Middle layer: egg shaped foam
Bottom layer: high density supportive foam
Removable zipped cover
Anti-slip base
Excellent support and sublime comfort
Hypo-allergenic and dust mite resistant
Zero partner disturbance
Specifications:
Size: Single
Dimensions: 91cm x 189cm x 21cm
Firmness: Medium Firm
Vacuum packaging: Item will expand to its normal shape within one day after unpacking.
Assembly required: No
Number of packages: 1
Package Content
Memory foam mattress x 1
Plastic bag opener x 1
This product comes with 5 years warranty
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.


At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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