Heated Shiatsu Neck Massager

Frequently Asked Questions

Does this neck massager work with Australian power outlets?

Yes, absolutely. The Heated Shiatsu Neck Massager is compatible with Australian power supplies. It features a universal power supply rated 100-240V, 50/60Hz, so it works straight out of the box with standard Australian wall outlets. The package also includes both an AC power adapter and a car adapter for extra convenience.

How long does delivery take to my address in Australia?

Delivery times vary depending on your location within Australia. Since you're ordering from Yarra Supply (yarrasupply.com.au), we recommend checking the estimated delivery timeframe during checkout, which will be specific to your postcode. Most orders arrive within 5-10 business days to major Australian cities, though regional areas may take slightly longer.

What's the warranty and can I return it if I don't like it?

Yarra Supply offers a 30-day returns policy, so you have plenty of time to test the massager and decide if it's right for you. If you're not satisfied with your purchase, you can return it within 30 days. Make sure to check the full returns terms on the Yarra Supply website for specific conditions and how to process your return.

Is this massager safe to use if I have a medical condition?

If you have any existing medical condition, you should consult a healthcare professional before using this massager. While it's designed for general relaxation and everyday comfort, it's important to get medical advice first if you have concerns. Additionally, stop using the device immediately if you experience any discomfort during use.

How many heat and speed settings does it have?

The Heated Shiatsu Neck Massager features three speed settings, so you can adjust the intensity to your preference. It also includes heating functionality for added relaxation, and has two-way rotation for a more dynamic massage experience on your neck, back, and legs.

Can I use it in my car or just at home?

You can use it both at home and in your car. The massager comes with two power options: an AC power adapter for home use (works with standard Australian 100-240V outlets) and a car adapter for portable use while driving or travelling. At just 1.2kg, it's lightweight enough to take anywhere you need it.

What's the actual power consumption, and will it bump up my electricity bill?

The Heated Shiatsu Neck Massager has a maximum power consumption of just 24W, which is very efficient. For context, that's less power than most household appliances. You won't notice any significant impact on your electricity bill, even with regular daily use. The AC power adapter is rated at DC12V 2A, so it's designed to be economical.