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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Yes, absolutely. The Pronti HomeMaid CM-511HM comes with a dedicated Nespresso adaptor in the box, so you can use your favourite Nespresso compatible capsules straight away. It also includes adaptors for Caffitaly pods and ground coffee, making it a genuinely versatile machine for Australian households with different coffee preferences.
This 3-in-1 machine gives you three brewing options in one compact unit – Nespresso pods, Caffitaly pods, or your own ground coffee – all without swapping machines. Most single-capsule machines lock you into one system, so if you want flexibility or have family members with different coffee tastes, this multi-capsule design is a real winner. Plus, at just 11cm wide, it's perfect for Australian kitchen benchtops that don't have tonnes of space.
Yarra Supply offers fast delivery across Australia on the Pronti HomeMaid CM-511HM. If you're not completely satisfied with your purchase, you have 30 days to return it for a refund or exchange, so there's no risk in trying it out. Just make sure to keep your receipt and packaging in good condition.
Yes, it comes with a transparent removable 600ml water tank that's easy to fill and clean. Depending on your cup size and brewing habits, you'll get roughly 3–4 standard espresso cups per tank, though this varies based on whether you're making short or long espressos. The tank is detachable, so refilling and cleaning are both hassle-free.
The machine has a 19-bar pump, which is the industry standard for espresso extraction and will give you a solid crema and flavour. This is comparable to what you'd find in mid-range domestic espresso machines, so you'll get café-quality shots at home without spending a fortune.
Definitely. The Pronti HomeMaid comes with a ground coffee adaptor in the box, plus a tamper and scoop, so you can brew with your favourite ground beans straight away. Just fill the adaptor, tamp it down gently with the included tool, and you're ready to pull a shot – perfect if you've already invested in a good coffee grinder or bag of Australian specialty beans.
The machine comes with a 12-month manufacturer's warranty, which covers defects in materials and workmanship. If you purchase from Yarra Supply and experience any issues within the warranty period, just get in touch with us and we'll help sort it out. Make sure to keep your receipt and original packaging just in case.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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