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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Yes, absolutely. The Hoper Layer Foot SPA (Model QN-01) is the AU model and comes SAA certified, which means it's specifically approved for Australian safety standards. It operates at 220V-240V with 50-60Hz frequency, matching exactly what you get from Australian power outlets. You won't need any adapters or converters.
This foot massager works in two ways. In "wet mode," you fill it with warm water and soak your feet while the airbags massage them – perfect for relaxation and circulation. In "dry mode," you use it without water, just for the airbag squeezing massage function. This flexibility means you can use it based on your preference or situation. The water temperature range is 35-48°C, so you can find the comfort level that suits you best.
The Hoper Layer has several features designed to make maintenance simple. It has a removable and cleanable waterway system, so you can clean it thoroughly without dead corners where bacteria might hide. There's also a low-level hidden drain for thorough drainage after each use. The removable components mean you can take it apart for proper cleaning and hygiene. This is especially important if you're using the medicated bath feature regularly.
Yarra Supply offers a 30-day returns policy, so if you're not completely satisfied with the Hoper Layer Foot SPA after you receive it, you've got a full month to decide. This gives you peace of mind when ordering online. The product also features triple protection (water and electricity separation, over-temperature protection, and high-temperature power-off) so it's built to be reliable and safe from day one.
The carton size is 390mm × 340mm × 356mm, so it's roughly the footprint of a small suitcase. The good news is that the Hoper Layer comes with a hanger for organizing and storage built into the barrel body, plus it has a mobile handle and stretchable strap to make it easier to move around your home – even over steps. Hidden storage for the power cord keeps everything tidy when it's not in use. At 6.2kg, it's heavy enough to feel substantial but not impossible to relocate if needed.
The foot spa has 6-level airbag squeezing with a 500W motor, so you've got plenty of power for a proper foot massage. You can adjust the intensity to suit your preference – whether you want a gentle massage or something more vigorous. It also has four different modes available on demand, so you can customize your massage experience based on what your feet need on any given day. Combined with the stretchable strap and movable roller, you get full foot coverage with adjustable pressure.
Yes – the Hoper Layer comes with an independent medicine box for a comfortable medicated bath. This means you can safely add essential oils, herbal foot soaks, or other bath products without damaging the main unit. The separation between where you add these products and the core electrical components is one of the safety features that makes this model reliable. Just make sure to clean the waterway thoroughly after using any additives.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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