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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The i.Pet 5L Smart Dual Bowl Pet Feeder is the ultimate game-changer for multi-pet households, specifically engineered to end mealtime conflicts and bring harmony to your home. Featuring an innovative one-to-two way splitter and a dual-bowl design, it ensures each of your furry friends has their own dedicated eating space, effectively eliminating food guarding and ensuring a peaceful, "one bowl per pet" experience. Staying connected to your pets has never been easier thanks to its advanced 5GHz/2.4GHz dual-band WiFi compatibility, which offers a faster and more stable connection than standard feeders, allowing you to remotely schedule up to 10 meals daily with precise portion control via a seamless smartphone app. The massive 5L transparent food tank stores weeks of dry kibble, keeping it crunchy and fresh with an integrated desiccant box, while the 10-second customizable voice recorder lets you call your pets to dinner with the comfort of your own voice even when you're miles away. Designed for absolute reliability, this feeder features a dual power supply system that combines a 5V adapter with a battery backup (3 x D-size batteries, not included) to ensure your preset feeding schedules are executed even during power outages or WiFi disconnections. Complete with a pet-proof button lock to prevent overfeeding and removable food-grade ABS bowls for effortless cleaning, the i.Pet feeder is the perfect blend of scientific nutrition, cutting-edge technology, and peace of mind for every modern pet parent.
Cyber Security Guarantee
Security Updates: This device will receive security updates until at least March 31, 2027
Vulnerability Reporting: If you discover a cyber security issue with this product, please report it to cs@newaim.com.au. We will acknowledge receipt within 7 days and provide status updates every 30 days until the vulnerability is resolved.
Features
Innovative dual bowl design
Massive 5L food storage
2.4G/5G WiFi app control
Remote app feeding
10s voice custom meal call
Precise and scientific feeding system
Button lock function
Removable food tray
Reliable dual power supply backup
Transparent food tank for monitoring
Easy to clean
Supports IOS and Android devices
Note: During a power outage, when running on battery power, the unit will only carry out preset feeding schedules and Wi-Fi remote control is unavailable. For uninterrupted smart features, it is recommended to keep the feeder plugged into mains power for regular use.
Specifications:
Brand: i.Pet
Colour: White
Material: ABS plastic
Food bowl material: Food grade ABS
Food tank capacity: 5L
Food: Dry pet food only (diameter: 5-12mm)
Feeding Settings: 1 - 10 meals per day, 1 - 15 portions per meal
Portion Size: 10g ± 2g per portion
Voltage: AC 100-240V
Power: 5V/1A, 5W
Standby Power: 3 x D size alkaline batteries (not included)
Overall Dimensions: 48cm x 17cm x 34cm
Assembly Required: Yes
Number of Packages: One
Package Content
i.Pet 5L Dual Bowl Pet Feeder x1
User Manual x1


This product comes with 1 year warranty
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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