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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Forget the standard pet feeder! The i.Pet Smart Pet Feeder elevates pet care to a whole new level. This freestanding feeder offers remote control and monitoring via a WiFi app on your smartphone or Android device (note: only supports 2.4G WiFi). But wait, there's more! A built-in 3MP HD camera with night vision lets you see your furry friend in real-time, capture memories with video and photo recording, and even have a remote interaction using the built-in speakers. Spoil your pet with flexible feeding options – program up to 10 meals a day with precise portion control (1-12 servings, each a controlled 10g±2g). The feeder keeps kibble fresh with a built-in desiccant box, and the removable food tray and easy-clean design make maintaining hygiene a breeze. A standby power supply ensures uninterrupted operation, giving you peace of mind. This Smart Pet Feeder isn't just a feeder, it's a window into your pet's world, allowing you to stay connected and provide exceptional care, even from afar.
Note: Only 2.4G WIFI is supported,5G WIFI is not supported.
Security Updates: This device will receive security updates until at least March 31, 2027. Vulnerability Reporting: If you discover a cyber security issue with this product, please report it to cs@newaim.com.au. We will acknowledge receipt within 7 days and provide status updates every 30 days until the vulnerability is resolved.
Features
Freestanding design
WiFi app control
3MP HD camera
Video and photo record
Night vision
Supports multi-account sharing
Real-time sharing function
Built-in HD speakers for remote interaction with pets
Recording function
Flexible feeding function
Up to 10 meals per day
1-12 portions per meal (10g±2g serving size)
Desiccant box
Standby power supply
Removable food tray
Easy to clean
Supports IOS and Android devices
Specifications:
Brand: i.Pet
Power: 5V/1A, 5W
Material: ABS plastic
Capacity: 7L
Food: Dry food, size within 2mm - 12mm
Recording function: Supports 10s voice recording
Mobile phone remote feeding: Supports mobile phone control
Manual feeding mode: 1-10 portions at a time
Feeding settings: Regular feeding 1-10 times a day, up to 12 portions each time, 10g±2g per portion
Power off mode: Optional battery operation (batteries not included)
Overall dimensions: 31cm x 38cm x 31cm
Colour: White
Assembly required: Yes
Number of packages: One
Package Content
i.Pet Smart Pet Feeder x 1
User Manual x 1
Power Adapter x 1
Connecting wire x 1
This product comes with 1 year warranty
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.


At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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