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All orders include free shipping within Australia. Please see any exclusions in our Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Express Dispatch
Give your cat a fun place to play and rest without sacrificing space with the floor-to-ceiling Cat Tree from i.Pet. With various playing and napping spots, your cat can have fun and frolic without taking up floor space. Made from a sturdy particleboard construction with a stable base, the cat tree will stand tall and proud. Adjust the height of the tree to accommodate different homes and cat preferences. Natural sisal posts encourage your cat's scratching instincts and keep them away from your furniture. The multi-layer design with five distinct platforms allows your cat to sit on high and observe the home. The soft, plush cover is easy on hands and paws. With a sleeping bed and a hanging you're your cat can enjoy any activity from dawn till dusk. With the i.Pet floor-to-ceiling Cat Tree, your cat will be able to express its natural instincts in safety, comfort and style.
Features
Floor-to-ceiling cat tree
5 platform levels
Stable base
Sturdy wooden construction
Natural sisal posts
With hanging toy
With sleeping bed
Various playing and napping spots
Space saving
Easy to install
Specifications:
Brand: i.Pet
Frame material: Particleboard
Cover material: Polyester fabric
Post material: Natural sisal
Post diameter: 8cm
Overall dimensions: 44cm x 25cm x 290cm
Adjustable height: 230cm to 290cm
Plastic rod length: 60cm
Weight capacity: 20kg
Colour: Green and light brown
Assembly required: Yes
Number of packages: One
Package Content
i.Pet Cat Tree x 1
Assembly Kit x 1
Assembly Manual x 1
This product comes with 1 year warranty
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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