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All orders include free shipping within Australia. Please see any exclusions in our Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Express Dispatch
Set sail into the sunset. A simply beautiful experience. Similarly, that’s also true with our Shade Sail.
Designed to be a permanent covering, our Shade Sail is made from highly breathable 280g/m² commercial grade 100% polyethylene fabric. This allows cooling air to pass through and help keep the under shade areas well ventilated. The material also blocks up to 98% of harmful UV rays and is all-weather proof to suit Australian climatic conditions. Plus, the material is further enhanced with Americhem UV-resistant additive from the USA to prolong its UV protection effectiveness.
Keeping the shade in place are marine grade 8mm stainless steel buckles on each corner with a 38mm webbing that provides high durability and extended performance.
Unlike other shade sails that compromise on quality and cost, our Shade Sail takes shading seriously and will not settle for inferior materials or components. Especially when your safety is one of our major concerns. There is definitely one right for your deck, patio, pool or entertainment area. Shade Sail on with us.
Note: Pls noted that there is 2-piece spliced.
Features
Commercial grade shade cloth 280g/m²
Sturdy design of 38mm webbed perimeter edging
Robust 8mm stainless steel buckles
Easy storage and transportation
UV blockage
Easy to setup
Weather resistant
Specifications:
Shape: Rectangle
Size: 4X5M
Colour: Grey
Assembly Required: Yes
INumber of packages: one
Package Content
(1) 4M x 5M Shade Sail x1
This product comes with 1 year warranty.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.yarrasupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We offer free shipping for all our items. Shipments to rural areas may incur additional fees. We aim to dispatch all products within one business day after your full payment has been made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
We can ship to New Zealand, but there will be additional charges for postage. Contact us and we can get a freight quote for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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