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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Features:
BAMBOO MATERIAL:The overall rack stand natural bamboo material, with the characteristics of had durability and strong bearing capacity, eco-friendly and anti-corrosion. Go with wood style to warm up and liven up your space.
MULTIFUNCTION:This unit has one hanging rod, 10pcs polished smooth hooks and 3 shelves, makes it easy to hang your must wear clothes, jackets, long wind coats, sweaters, handbags, backpacks, shawls; hold your shoes, storage baskets and ornaments. Creating extra clothing space and keep them handy and easily available.
EASY ASSEMBLY AND DISASSEMBLY:The clothing shelf comes with all needed hardware and clear instruction for easy installation, which wont be a problem for you. We also provide you with a pair of gloves so that your hands wont get injured during installation. Wipe with a dry cloth for cleaning if it gets dirty.
LARGE CAPACITY:This practical garment stand with strong capacity, supporting up to 220lbs weight in total. Hooks support weight 22lbs of each, both top shelf and middle shelf holds items up to 22lbs. You can put heavy baskets on the bottom shelf as it can bear up to 55lbs.
CLOTHES RACK FEATURES:Our bamboo rack shelf measures 31.5inch length, 17.1inch width and 65inch tall. Perfect for using in living room, bedroom, office, apartments, entryway, foyer, hallway, cloakroom, condo. Effectively store your clothes and small belongings and get rid of messy closets.
Specifications:
Material: Bamboo
Color: White
Style: Modern
Type: Clothes Rack
Numbers of Hooks: 10PCS
Features: Considerate Design, with Shelves Wheels
Applicable Occasions: Bedroom, Condo, Living Room
Top Shelf: 78x20cm/ 30.7x7.87inch
Middle Shelf: 77x36cm/ 30.3x14.2inch
Bottom Shelf: 80x43.5cm/ 31.5x17.1inch
Dimension: 80x43.5x165cm/ 31.5x17.1x65inch
Weight Capacity: Total 100kg/ 220lbs
Top Shelf: 5kg (11lbs )
Clothes Hooks: each 10kg (22lbs)
Hanging Rod: 10kg (22lbs)
Middle Shelf: 10kg (22lbs)
Bottom Shelf: 25kg (55lbs)
Package Size: 93x47x10cm
Shipping Weight: 7.5kg
Package Included:
1 x Clothes Rack Stand
1 x User Instruction
1 x Gloves (Pair)
1(set) x Screw Accessory

Note
- In order to keep stable, please put the heavy item on the bottom shelf and hang the items weigh less than the bottom.
- Please refer to the measurement. Tiny measuring error is allowable in normal range.
- There might be a little color difference due to the monitor, camera or other factors, please refer to the physical item.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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