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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Product Description:
Experience the ultimate traditional firm support with the Levitex 33 cm Spring Mattress. Engineered specifically for sleepers who need strong, unyielding support, our mattress combines advanced ergonomics with premium materials to ensure a restorative night's sleep.
Core Specification
Firmness Level: 8.0 Extra Firm (Ideal for hard bed lovers)
Support System: 27cm high compress rate pocket springs
Targeted Alignment: 7-Zone Design for precise head-to-toe relief
Comfort Layer: 3cm Egg Crate Foam for breathability
Surface: Premium knitted fabric cover
Edge Integrity: The long side features two rows of hardened springs
Frequently Asked Questions (FAQ):
Q: Why does this mattress offer better edge support than others?
A: Most hybrid mattresses use basic foam encasements that easily collapse. We use a specialized "Dual-Row Harder Spring" design along the long sides. This provides superior structural integrity, allowing you to sit on the edge to tie your shoes or sleep near the edges without feeling like you're going to roll off.
Q: Is this mattress suitable for hot sleepers?
A: Yes! Our top quilting is made of breathable knitted fabric, and the comfort layer features a 3cm Egg Crate Foam. This unique wavy foam structure promotes continuous airflow and dissipates heat much faster than traditional dense memory foam blocks.
Q: Who is the 8.0 Firmness rating for?
A: This mattress is meticulously crafted for individuals who prefer the solid support of a traditional hard bed. It is highly recommended for back sleepers, heavier individuals, or anyone looking to alleviate back pain through proper spinal alignment.
Features
8.0 Extra Firm Rating: True solid support for hard bed lovers and back pain relief
27cm High-Compress Springs: Independent pocket coils for maximum durability and weight distribution
7-Zone Ergonomic Design: Targeted pressure relief for head, shoulders, waist, hips, and legs
Dual-Row Reinforced Edge: Two rows of hardened springs prevent sagging and roll-offs
3cm Egg Crate Foam: Wavy foam structure enhances airflow and breathability
Premium Knitted Fabric: Soft, skin-friendly, and highly breathable top cover
Advanced Motion Isolation: Sleep soundly even if your partner tosses and turns
Fiberglass-Free Materials: CertiPUR-US certified foam ensures a safe sleeping environment
Specifications:
Brand: Levitex
Thickness: 33cm
Firmness: 8.0/ Extra Firm
Colour: Grey
kingsingle: 188 cm x 138 cm
Vacuum packaging: Item will expand to its normal shape within 1 day after unpacking.
Assembly required: No
Number of packages: One
Package Content
Levitex 7-Zone Pocket Spring Mattress x 1
This product comes with 5 years warranty
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.


At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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