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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Description
Perfect for pets with mobility challenges like arthritis or joint stiffness, it grants easy access to beds, sofas, or stools. Crafted from resilient, non-deforming foam and premium suede fabric, it offers enhanced friction to prevent slipping.
The bottom cloth, adorned with silicone paw prints, ensures stability. The zippered cover is detachable and machine washable for hassle-free cleaning. Note: The ramp is vacuum-packed and requires approximately 48 hours to fully rebound, depending on temperature.
Features
Specifications
4-Layer Ramp:
Content
The 4-Tier Dog Ramp has a weight capacity of 30kg, so it's ideal for medium to large dogs up to that weight. The high-density foam core is engineered to resist deformation, meaning it won't sag or collapse even with regular use. The foam is resilient and designed for long-lasting durability, so you can rely on it supporting your pet safely over time.
The ramp arrives vacuum-packed to save on shipping costs, which is great news for Australian customers. It requires approximately 48 hours to fully rebound and reach its proper shape and firmness, depending on room temperature. If your home is warmer, it may expand faster. Once fully expanded, the ramp will be at its optimal height of 40cm with step heights of 10cm, 30cm, 30cm, and 40cm.
Yes, this ramp is specifically designed for pets with mobility challenges like arthritis and joint stiffness. The gentle arch slope and wide steps protect your dog's knees and legs, reducing the strain of jumping onto furniture. The non-slip suede fabric and silicone paw prints on the bottom provide excellent stability and safety, which is especially important for older dogs or those with joint issues who need extra confidence when climbing.
The zippered cover is fully removable and machine washable, making it super easy to keep clean. This is ideal if your dog sheds a lot or has muddy paws. Simply unzip the cover from the foam core, pop it in the washing machine, and zip it back on once dry. A pet hair brush is also included in the package to help maintain the suede fabric between washes.
Yarra Supply offers 30-day returns on all products, including this dog ramp, so you can purchase with confidence. We also provide Australia-wide free shipping, making it affordable to get this mobility aid delivered right to your door no matter where you are in the country. If the ramp doesn't work for your pet or you're not satisfied, you've got a full month to return it.
The dog ramp measures 72cm long, 40cm wide, and 40cm high (L x W x H). These dimensions make it suitable for most standard beds and couches. The width of 40cm is compact enough not to take up too much space on your furniture, and the length of 72cm means it provides a gentle slope rather than a steep climb. However, it's worth measuring your bed or couch height to ensure the 40cm height works for your specific furniture.
The non-slip protection comes from two features working together: premium suede fabric on the top surface and silicone paw prints embedded in the bottom cloth. This dual approach ensures excellent grip and prevents your dog from slipping during climbing. The suede fabric is specifically chosen for its high friction properties, providing stability and safety even for dogs with arthritis who need extra confidence.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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