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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Paw Mate Pet Dog Potty Tray Training Toilet 69cm x 43cm + 1 Grass Mat
If you want to make your much loved pet living area more comfortable, this Paw Mate Pet Potty Training Large Portable Toilet is the perfect solution! Keeping your pet's living area clean and tidy can also prevent diseases and have a healthy life. It sure will help keep you and your pet happy! It suits pet owners that have in-house pet only, would like to toilet train, might miss the toilet time due to appointments or work or due to bad weather and are unable to walk them out for their needs.
The synthetic grass on top of the tray is premium quality and you and your pet will feel great on touch! The feeling is very natural and most importantly, it is made of non-toxic materials so you and your pet are always safe. The tray is also made of high-quality PVC and it can handle large pets without any problems!
The tray is consisted of 3 separate layers: synthetic grass layer on top, leak proof design middle layer and a high capacity urine catch tray at the bottom. These 3 separated layers provide the best results as it prevents the grass on top to be soaked so that your pet does not step on a wet grass when he/she needs to use the toilet again.
The whole toilet is very tough and washable so it will last long before you need to replace it. It is recommended to use warm and soapy water to wash it so it is always clean. The toilet is made of a few removable parts so you can clean areas hard to reach and prevent bad odor. You will definitely love this product as now you do not have to spend extra money with toilet sheets or pads for your pet.
Hurry and come grab one for your pet and the ease of use and maintenance will impress! They are selling crazily so it won't last!
Product Features:
Product Included:
Product Specification:

Brand: Paw Mate
Material: High Quality PVC and Synthetic Grass
Synthetic Grass: 35mm
Product Dimensions: 69cm x 43cm x 3.5cm
Weight: 1.9kg(1 Grass Mat)
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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