You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Sustainable Gravity Water Filter: Removes 99.99% of Contaminants Microplastics
Alkaline Water Filter - Enjoy clean, healthy water at home!
10-Year Warranty - Covers manufacturing defects and rust for a decade of worry-free use.
Easy DIY Installation - No tools needed! Set up your filter in minutes.
No Plumbing Required - Enjoy filtered water without complex installations or messy pipes.
No Electricity Needed - Save energy and money with this eco-friendly filter system.
Long-Lasting Filters - 12-month filter life for carbon and 4 months for fluoride.
Complete System - Includes a stainless steel tap, carbon filters, and fluoride filters.
Tested and Certified - Meets NSF/ANSI 53 standards for quality and safety.
Save Money - Enjoy significant savings compared to bottled water and other filter systems.
Superior Durability - Built to last with a design stronger than glass or plastic purifiers.
Removes 95% of PFAs - Enjoy cleaner, healthier water.
Removes Over 95% of Fluoride - Get healthier water for stronger teeth. (Fluoride Filter Model)
External Testing Certificate: NSF
Product Description:
The Phoenix Gravity System is easy to set up for any countertop in your home or workplace, no plumber or electricity required.
Housed in304-grade stainless steel, naturally BPA-free and non-leaching.
Activated carbon filters made out from the highest grade coconut shells (CTC 60) and infused with silver to remove 99.99% contaminants and preserve the nutrients your body needs.
20 x more powerful than a typical jug or those using granular carbon. Several times denser, with an extended filtration contact time and a
Fuses natural force of gravity with thehighest-grade environmentally-friendly materials for the most effective, sustainable and durable filtration on the market.
What's in The Box:
1 x 304-grade Stainless Steel housing unit of 8 Litre capacity
1 x 304-grade Stainless Steel tap
2 x Smart Carbon cartridges
2 x POSTreat cartridges with POSTreat FluoRid Media Refill
*stand not Included
Designed for durability:
Phoenix Gravitys 304 stainless steel housing wont leach polyurethane, microplastics or harmful chemicals into your water over time.
Rust-resistant to withstand the rigours of everyday use for 10+ years
The hand polishing is done with the highest attention to detail to ensure quality, rivaling that of car manufacturers.
5-minute assembly:
Install your Phoenix Gravity in 5 minutes or less.
It is easy to assemble.
No tools are required.
Just use your hands.
How smart carbon cartridges work?
Our smart carbon cartridges rely on mechanical filtration method. The dense porous wall captures physical contaminants like microplastics, sediments, bacteria, cysts and other physical impurities.
By way of adsorption, chemical contaminants like chlorine, PFAS, pesticides, and many other chemical molecules get adhered to the surface of the activated carbon.
Our activated coconut carbon cartridges filter water for all your drinking and cooking needs.
Designed for longevity- our cartridges last up to 12 months.
This means fewer replacements and lower cost per litre.
POSTreat Fluoride Removal Filter Cartridge:
Our additional POSTreat filter removes more than 95% of fluoride for highly targeted filtration
Works in tandem with Phoenix Gravity Filters made of 304 grade stainless steel
Designed for maximum reuse, the first on the market with refillable environmentally-friendly materials
Worlds first refillable fluoride removal cartridge uses advanced technology to remove more than 95% of fluoride, without using reverse osmosis.
Fuses natural force of gravity with the highest-grade environmentally-friendly materials for the most effective and sustainable Fluoride removal on the market.
Less waste and plastic than other fluoride removal cartridges - no electricity required.
Housed in 304 stainless steel, the most chemically-neutral and safe material for domestic water filtration, perfectly compatible with all Gravity Systems and easy to set up.
The POSTreat is designed for maximum re-use, with our replaceable proprietary FluoRid Filtration Media - refillable every 4 months.
Aimex Australia: Change of Mind Returns
At Aimex Australia, we want you to be satisfied with your purchase. If you have a change of mind, we accept returns under the following conditions:
Return Conditions
Timeframe: Returns must be initiated within 30 days of the delivery date.
Condition: Items must be unused, unassembled, and in their original packaging with all tags and seals intact.
Proof of Purchase: A valid receipt or order number is required for all returns.
Fees Shipping
Restocking Fee: All change of mind returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.
Return Postage: The cost of return shipping is the responsibility of the buyer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID · Description of the issue · Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
Shipping Surcharges
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance. Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
Shipping Locations
We currently ship across Australia, and selected products are also available for delivery to New Zealand. If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Processing & Delivery Time
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Order Tracking
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
Delivery Issues & Cancellations
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
Returns Note
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
