You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Time for a cartridge replacement? Youre in the right place. Smart Carbon Cartridges use the highest-quality coconut-shell-based activated carbon to filter 99.99% of contaminants.
Product description:
Weve created our Smart Cartridges from activated carbon using the highest-grade coconut shells (CTC 60) to create a dense, porous structure that removes 99.99% of parasites, heavy metals, chemicals and other contaminants - without removing the nutrients your body needs.
Traps physical contaminants more than 20 times smaller than jug filters.
Our Smart Carbon Cartridges are highly dense, with a
Silver-impregnated to prevent bacteria growth keeping your water safer for longer.
Fuses natural force of gravity with the highest-grade environmentally-friendly materials for the most effective, sustainable and durable filtration on the market.
External Testing Certificate: NSF
Designed for durability
Our activated carbon cartridges are designed for minimum replacement, and can last up to 20000 litre for pair.
Need replacing only once per year
Two-stage filtration at its finest
Stage one: Tortuous Path
Activated carbon creatives a tortuous path that contaminants like microplastics, cysts and bacteria cannot pass through
Chemicals like chlorine, lead, pesticides and more are absorbed by activated surface
Stage Two: Sterilising
Impregnated silver sterilises water and prevents growth of bacteria or mould
Two-stage filtration at its finest
Stage one: Tortuous Path
Activated carbon creatives a tortuous path that contaminants like microplastics, cysts and bacteria cannot pass through
Chemicals like chlorine, lead, pesticides and more are absorbed by activated surface
Stage Two: Sterilising
Impregnated silver sterilises water and prevents growth of bacteria or mould
Whats in the box?
2 x Smart Carbon cartridges
Aimex Australia: Change of Mind Returns
At Aimex Australia, we want you to be satisfied with your purchase. If you have a change of mind, we accept returns under the following conditions:
Return Conditions
Timeframe: Returns must be initiated within 30 days of the delivery date.
Condition: Items must be unused, unassembled, and in their original packaging with all tags and seals intact.
Proof of Purchase: A valid receipt or order number is required for all returns.
Fees Shipping
Restocking Fee: All change of mind returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.
Return Postage: The cost of return shipping is the responsibility of the buyer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID · Description of the issue · Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
Shipping Surcharges
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance. Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
Shipping Locations
We currently ship across Australia, and selected products are also available for delivery to New Zealand. If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Processing & Delivery Time
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Order Tracking
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
Delivery Issues & Cancellations
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
Returns Note
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.