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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Description:
This portable dog toilet mimics natural lawn and provides a hygienic and convenient solution for your pet's potty needs. With a compact and lightweight build, the stackable multi-layer design makes it adaptable to any indoor or outdoor space. This pet tray offers a reliable, hygienic solution to keep both pets and homes clean.
This pet potty features a multi-layer structure that includes a breathable synthetic turf, drainage grid, and a leak-proof base tray for easy waste drainage. Made from durable PP/PE materials, the synthetic grass are breathable, gentle on paws. It's easy to clean, ready to use, and comes with two replaceable grass pads for long-term use.
Features
Specification
Pack Content
The Portable Dog Toilet measures 76cm x 51cm, which is compact enough for most Australian homes. It's designed to fit in apartments, units, and houses without taking up excessive floor space. The lightweight, stackable design means you can easily move it between rooms or store it away when needed. It works well in bathrooms, laundries, balconies, or outdoor patios.
Yes, it genuinely helps with potty training. The artificial grass surface mimics natural turf, which triggers dogs' natural instincts to use designated toilet areas. This is especially effective for puppies and newly adopted pets. The grass padding actively attracts dogs to use the toilet in the right spot, which helps protect your floors and carpets from accidents. Many Australian pet owners report faster training results when using grass-based toilets compared to plain pads.
Your purchase includes the dog toilet frame, a 3-layer system with breathable synthetic turf, drainage grid, and leak-proof base tray, plus 2 replaceable artificial grass pads. The lifespan depends on usage—with regular cleaning and maintenance, each pad typically lasts several months. Since two pads are included, you'll have a backup ready to use while washing the first one. Replacement pads are affordable and extend the product's lifespan significantly.
The multi-layer design makes cleaning straightforward. The synthetic grass is easy to rinse, the drainage grid allows liquid to flow through efficiently, and the leak-proof base tray collects waste for simple disposal. The breathable materials and drainage holes maximize ventilation, which significantly reduces odour build-up compared to solid pads. For indoor use, the base tray prevents urine from reaching your floors. Regular rinsing keeps it fresh and hygienic.
Yarra Supply offers Australia-wide free shipping on this product, so there are no hidden delivery costs. If you're not completely satisfied, we have a hassle-free 30-day returns policy. This gives you plenty of time to see how your pet responds to the toilet. Just contact us if you need to return or exchange it—we want to make sure you and your furry friend are happy with your purchase.
Absolutely. The 3-layer design is specifically engineered for both indoor and outdoor use. Indoors, the leak-proof base tray collects urine to keep your floors clean. Outdoors, you can use it on patios, balconies, or gardens where drainage naturally occurs. The durable PP/PE plastic materials are weather-resistant, and the non-slip base keeps it stable on various surfaces. This versatility makes it ideal for Australian households with both indoor and outdoor living spaces.
Yes, completely. The synthetic grass is made from high-quality PP/PE plastic that's breathable, gentle on paws, and free from harmful chemicals. The materials have been chosen specifically for pet safety and comfort. The grass surface feels natural underfoot, encouraging your dog to use it, while remaining durable through repeated use. If your dog has sensitive paws or allergies, this material is a hygienic alternative to natural grass.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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