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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our commercial stand mixer is equipped with 3 stirrers, including a dough hook, a flat beater, and a wire whip. The dough hook is used for smoother mixer operation and is ideal for pizza and other heavy dough. The flat beater is suitable for mashing potatoes or vegetables, mixing cakes, batters, or icing. The wire whip is widely applied in aerating light mixes such as whipped cream, egg white. These considerate accessories help you achieve the results you need for any recipe.
Our spiral mixer is equipped with a 10Qt bowl, allowing you to mix up to 1 kg / 2.2 lbs of food at one time. In addition, all parts touching food, including bowl, hook, and rod, are made of food-grade stainless steel. These reliable components are rust-proof, corrosion-proof, and easy to clean.
This electric stand mixer features a 450W strong motor with gear-driven transmission for fast and even mixing. There are 3 adjustable speeds, meeting different mixing requirements and obtaining satisfactory results. The 113RPM low speed is suitable for kneading doughs; the 184RPM medium speed is commonly used for mixing fillings; the 341RPM high speed is ideal for whipping creams. Please stop the machine before changing the rotation speed.
This mixer has an upgraded timer knob, which enables you to set up mixing time within 30 minutes. This timer function eliminates the need to keep checking the mixing process beside the machine. In addition, it adopts a turning wheel to lower or raise the bowl. With the detachable bowl & stirrer, it’s easy for you to clean. The secure shield is designed for keeping hands from injury, while the machine will automatically shut down once the shield isn't tightly closed.
Our food mixing machine is widely applied in restaurants, hotels, pizzerias, bakeries, commercial kitchens, etc. It is ideal for mixing most types of food, such as cream, vegetable, filling, dough.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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