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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Yes, absolutely. The Pronti 1.7L Rose Trim Collection Kettle is fully compatible with Australian electrical standards. It operates at 220-240V, 50/60Hz with 1850-2200W power, which matches the standard Australian power supply. The 360-degree cordless base is perfect for any Australian kitchen layout, and the matte stainless steel body with rose gold trim complements modern Australian home décor beautifully.
The Pronti kettle features rapid boil technology, which means it heats water significantly faster than standard kettles. While exact boil times depend on the amount of water you're heating, the 1850-2200W power rating ensures quick heat-up from cold. Most users can expect their morning cuppa to be ready without the long wait typical of older kettles.
Your purchase includes 1 x Rose Trim Kettle complete with all features. The kettle comes with a detachable filter, transparent water level window, and concealed heating element—everything you need to start using it straight away. No additional purchases required. The 360-degree cordless base also includes cord storage to keep your kitchen tidy.
The Pronti kettle has an automatic switch-off feature that activates once the water reaches boiling point. This means you'll hear the click of the power switching off, and there's no need to manually turn it off. The transparent water level window also lets you monitor how much water is in the kettle before you start heating.
The kettle has two safety features built in: automatic switch-off (which activates when water boils) and boil-dry protection (which prevents damage if the kettle is accidentally turned on without water). These features make it safe for everyday use, especially if you're busy in the morning or have kids in the kitchen.
Yes. Yarra Supply offers a 30-day returns policy, so you can shop with confidence. If you're not completely satisfied with your Pronti kettle, you can arrange a return within 30 days of purchase. Check the full returns policy on the Yarra Supply website for specific terms and conditions.
Yes, Yarra Supply delivers throughout Australia. Delivery times and costs vary depending on your location and the shipping method selected at checkout. Standard Australian delivery is available, and you'll be able to see delivery options and estimated timeframes before you complete your purchase. Track your order once it's dispatched to know exactly when your new kettle will arrive.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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