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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Product Description:
Sleeping on Cloud
Soft Belgium Knitted Fabric creates a cloud like feel when you are on the mattress. Utilizing Hypo-Allergenic treatment and a breathable membrane layer, 99% of dust mites, bacteria and fungus are unable to pass through making our encasements great for those with asthma and allergies.
Pocket Coil
No Partner Disturbance
Individual Zoned Pocket Springs works independently that provides varying and appropriate levels of support to different areas of the body (such as the head, chest, hips or ankles) based on weight.This is 6 Turn Coil System with each independent operating coil you will feel less movement from your partner unlike a traditional inner spring that has interconnecting wires between coils.
Coil Count: Single-450, King Single-544, Double-660, Queen-768, King-928, Coil Height 22cm @2.0mm Wire Diameter
100% Natural Latex
Highly durable and long lasting
Latex is the best all-natural mattress material that Mother Nature can give. Contrary to other foams, such as high density foam, gel or visco-elastic memory foam which are all made of a chemical reaction of petroleum derivatives. This Premium natural latex layer is elastic and resilient which will give you a feel of relaxation. It weather resistance and adjust with your body shape.
Mattress Firmness
Mattress being too hard or too soft makes the most uncomfortable sleep at night. This premium collection mattress comes in medium feel which will satisfy your requirement.
Key Features:
28cm High Pillow Top Mattress
Individual Pocket Spring Mattress
100% Natural latex Layer in Pillow Top section
400GSM Premium Knitted Fabric
21cm high 6 Turns Coil with 2.2mm wire gauge
Air mesh Fabric Sides to Facilitate Air Flow
No Turn Technology
4 Handles for easy movement
Smart Box Packaging for AU Wide Delivery
Product Specification:
Product Dimension +/-2% (cm):
Queen:L-203 x W-153 x H-28
Product Weight (kg): Queen-38
Firmness Rating: Medium
Box Dimension (cm):
Queen:L-160 x W-32 x H-32
Box Weight (kg): Queen-39
Packaging Type: Vacuum Rolled up
Package contents: 1x Queen Mattress Latex Pillow Top Pocket Spring Foam Medium Firm
Images are for illustration purposes only. The colours may slightly vary from actual product.
Delivery excludes the following postcodes:
0801, 0822, 0872 - 0887, 2898 - 2899, 4470 - 4471, 4580 - 4581, 4600, 4650 - 4655, 4819 - 4830, 4850 - 4856, 4858 - 4860, 4870 - 4876, 4878, 4880 - 4881, 4885 - 4895, 5607, 5640 - 5650, 5653 - 5720, 5723 - 5724, 5730 - 5731, 5733 - 5734, 6312, 6315 - 6386, 6394 - 6397, 6409 - 6452, 6462 - 6490, 6512 - 6515, 6517 - 6519, 6522 - 6537, 6574 - 6575, 6605 - 6850, 7255 7257
If your postcode is within the above ranges then please contact us for a postage quote.
Damaged Delivery Receipt Instructions:
If damage is evident upon delivery, customers must refuse the freight keeping appropriate proof of arrival with damage. If they do accept the freight, then clearly mark the delivery receipt with D or Damaged to document the condition of the freight.


Acceptance of damaged freight without proper documentation may complicate or void the claims process.
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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