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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Paw Mate Rabbit Hutch Chicken Coop 147cm 2 Storey Pet Cage Run
Keeping pets like chickens, rabbits, guinea pigs, and other small animals can be a joyful experience that brings endless hours of laughter and fun. However, just like humans, these little creatures need a safe and spacious environment to thrive. Many pet hutches available in the market are not restful, lacking hiding areas, adequate space to run and play, and toxic-free elements that meet their welfare needs.
With our Paw Mate GRACIE pet hutch, you can provide your pets with plenty of space to run and play, ensuring their protection and your peace of mind. Made from polycarbonate and galvanised mesh wire, this hutch is durable, predator-proof, and insect resistant. Its spacious double-level enclosure allows for sufficient open ground floor space for grazing and exercise while hopping up and down the ramp can strengthen your pets' muscles.
It is crucial to keep pets cool to prevent heat stress, especially if they live outdoors. Our hutch is designed to keep pets cool, and it features a well-insulated and weatherproof PVC roof that can withstand extreme weather conditions. Additionally, the hutch provides convenience and security with a pull-out tray for quick cleaning and several lockable doors for safeguarding and easy access.
A joyful and thriving pet requires a cozy abode just like our pet hutch to claim as their own with confidence.
Tips for outdoor hutch
During extreme weather conditions or temperature fluctuations, move your pets to a warmer location, such as a shed, to prevent heat stress or hypothermia. Ensure your pets have full access to food and water, and never leave them unattended for a long period.
Exercise and enrichment
Regardless of the size of the hutch, it's not an option to keep them inside all day. It is a good idea to keep them in a fenced yard for exercise. Some pets like rabbits are intelligent creatures, they like to investigate their surroundings. Things like play tunnels, cardboard boxes, and chew toys can simulate their play and foraging behaviors. For chickens, it is recommended to provide dust baths, nest boxes, and perches to keep them happy.
Product Features:
Product Included:
Product Specification:


Brand: PawMate
Model: GRACIE
Main Material: Polycarbonate
Colour: White and Grey
Overall Dimensions (L x W x H): 147cm x 43cm x 85cm
Other Dimensions: Refer to the Dimension image
Weight: 16kg
At Yarra Supply, we stand behind our products. Most products come with a 12-month warranty unless otherwise stated on the product listing. Some products may be eligible for an extended warranty, so please check the specific product details to confirm.
Please note: Our warranty covers manufacturer defects and does not cover damage caused by user misuse or issues during delivery.
How to initiate a warranty claim
If you experience an issue with your product, please follow the steps below to submit a warranty claim:
Contact Customer Service and provide the following details.
· Order ID
· Description of the issue
· Images/Videos: Show any visible defects or faults. Please use the recommended file size and format for best visibility.
Our team will evaluate your claim and respond promptly. If you have any questions, please contact Yarra Supply Customer Service and provide your order ID for reference.
At Yarra Supply, we aim to make your shopping experience easy and hassle-free.
We offer free shipping on most products to most areas across Australia. While some items may incur additional delivery fees due to carrier limitations or delivery distance.
Any applicable shipping fee will be clearly displayed at checkout before you confirm your order.
We currently ship across Australia, and selected products are also available for delivery to New Zealand.
If you are shopping from New Zealand, please switch to the New Zealand site via the region selector on our homepage to view local availability and pricing.
Orders are typically processed within 1–2 business days.
Standard delivery time is 3–10 business days within Australia, and 7–15 business days for New Zealand orders (depending on your location and courier service).
Tracking information will be provided once your order has been dispatched.
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your parcel’s progress.
If your order hasn’t arrived within the expected time frame, please contact our customer service team at contact.yarrasupply@gmail.com with your order number, and we’ll assist you promptly.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
Additional postage fees may apply for re-delivery or re-direction requests.
If you are not satisfied with the product or have mistakenly placed the wrong order, please note that we are not responsible for any return shipping costs after the item has been shipped.
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